AUGUSTINA SMIth
Roswell,Georgia
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning, and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth, and fostering customer satisfaction, we are committed to building strong team cultures that encourage innovation and openness.
Overview
12
12
years of professional experience
Work History
General Manager
Puppy Haven
Sandy Spring, USA
11.2019 - Current
- Company Overview: Our mission is to provide the best experience for every dog in our care by placing health and safety first, and to make a positive impact on our customers (both canine and human) by providing superior service.
- Started as a team member in November 2019, promoted to assistant manager, and then proceeded to be general manager by October of 2021.
- Manage a team of 30 employees, including the grooming department.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Responsible for recruiting, hiring, training, scheduling, and disciplining employees.
Pop Slinger
King of Pops
Atlanta, USA
04.2018 - 03.2020
- Engage with customers at sales events, catering events, and fundraisers.
- Manage cash, product inventory, and company equipment with utmost integrity.
- Maintain a positive and high-energy environment to ensure an exciting experience for the customer.
- Express the core values: get sweaty, wear the shirt, be thoughtful, get it done, stay hungry, good vibes only.
- Keep a goal to help create unexpected moments of happiness.
Senior Director
Chick-Fil-A
Atlanta, USA
09.2013 - 08.2019
- Company Overview: To glorify God by being a faithful steward of all entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.
- Included responsibilities such as taking, filling, and serving food orders and entering transactions into the register.
- Provided quality products and services while promoting a safe and clean environment.
- Highly capable and efficient at counting down change funds and registers to ensure all funds are accounted for at the end of the workday.
- Responsible for closing the store and using a system (INFORM) to do end-of-day financial reports.
- Provided the necessary leadership skills to help ensure the store is running properly.
- Great customer service skills, as well as a strong, positive attitude towards the customers and other team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated training needs of employees based on job roles and responsibilities.
Education
Some College (No Degree) - Exercise Science
GEORGIA STATE UNIVERSITY
Atlanta, GeorgiaSkills
- Operational management
- Customer service
- Inventory management
- Supervision and training
- Team building
- Performance evaluation
- Communication skills
- Efficient multi-tasker
- Goal setting
- Leadership
- Schedule management
- Recruitment and hiring
Timeline
General Manager
Puppy Haven
11.2019 - Current
Pop Slinger
King of Pops
04.2018 - 03.2020
Senior Director
Chick-Fil-A
09.2013 - 08.2019
Some College (No Degree) - Exercise Science
GEORGIA STATE UNIVERSITY
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