Results-driven Client Manager with a proven ability to build relationships, optimize operations, and enhance client satisfaction. Bringing expertise in Client & Data Management, software proficiency, and cross-cultural communication. Polished communication skills allowing to navigate and engage diverse environment. A quick learner with strong adaptability and analytical skills, excelling, optimizing workflows, adapting to changing client needs, driving client satisfaction and loyalty, and delivering client-focused solutions.
Hi, I’m
Snezhana Kazan
Grapevine,TX
Summary
Overview
17
years of professional experience
Work History
CHEROKEE FEDERAL
HUMAN RESOURCES CLIENT MANAGER Case Manager
05.2023 - 09.2024
Job overview
- Managed Case Management, Client Support, Refugee Assistance, and Youth Mentoring across multiple organizations, including TXOR, RST Fort Worth, Catholic Charities, and YMCA International of Greater Houston
- Assessed Client Eligibility & Compliance with State and Federal assistance programs and grants
- Provided written, consecutive, and simultaneous translation of legal, medical, and financial documents; facilitated consultations, intakes, enrollments, and seminars while adhering to industry-specific terminology
- Maintained electronic and physical client records in company and federal refugee databases, ensuring full compliance throughout the case life cycle
- Delivered comprehensive client services, including cash assistance reconciliation, intakes, needs assessments, enrollments, crisis intervention, service planning, referrals, and follow-ups
- Engaged in cross-functional collaboration, working with community leaders, volunteers, agencies, and nonprofits to promote outreach efforts
- Ensured cultural sensitivity in communication and instructional delivery, addressing challenges faced by marginalized and underserved communities
- Managed high-volume data operations, including data entry, validation, processing, and visualization for reports and compliance tracking
- Created and maintained Master Spreadsheets & Trackers, consolidating project data and managing team access rights
- Adhered to Company Ethics Standards and Confidentiality Policies, ensuring the protection of sensitive client information
GRAPEVINE-COLLEYVILLE ISD
Substitute Teacher, K-12
08.2022 - 08.2024
Job overview
- Maintained effective classroom management and ensured a safe learning environment, following district policies and emergency protocols
- Delivered engaging, differentiated instruction for K-12 students, incorporating technology to enhance learning
- Collaborated with teachers, administrators, and families, providing constructive feedback on student progress and classroom activities
- Supervised students during lessons, activities, and transitions while ensuring adherence to district procedures and emergency protocols
- Supported students with disabilities using assistive technology and individualized strategies
- Provided: Instructional Delivery - Assessed student progress using qualitative and quantitative methods
- Curriculum Development - Applied student development theories to tailor lesson plans
- Student Support - Delivered strong mentorship and individualized assistance to enhance learning outcomes
Self-Employed
Online Interpreter
01.2022 - 08.2023
Job overview
- Provided accurate legal, criminal, medical, and financial interpretation, ensuring clear communication
- Adhered to confidentiality and privacy regulations (e.g., HIPAA) while handling sensitive information
- Fluent in Russian, English, Turkish, facilitating multilingual communication across diverse settings
- Maintained detailed records of interpretation sessions, ensuring compliance with quality standards and industry guidelines
- Delivered culturally sensitive services, bridging language gaps while upholding communication skills, with a focus on clear delivery at various levels, intercultural communication, and concise negotiation/presentation
Self-Employed
Private ESL Tutor
01.2014 - 01.2022
Job overview
- Developed and executed a comprehensive ESL curriculum and business plan, leading to measurable student progress
- Designed engaging lessons and interactive activities, incorporating storytelling, games, and technology to enhance learning
- Assessed student progress, provided constructive feedback, and adapted lessons to diverse learning styles
- Effectively managed classroom dynamics and collaborated with parents to support student success
- Integrated current ESL methodologies, creating supplemental materials and experiential learning opportunities like field trips
- Demonstrated problem-solving skills and a commitment to achieving educational goals
A&NN ADVISOR HOLDING
Sr. EXECUTIVE ASSISTANT TO THE CEO
04.2007 - 09.2014
Job overview
- Translated and edited complex legal and financial documents, ensuring accuracy with specialized vocabulary for executive use
- Maintained high-quality standards through meticulous proofreading
- Provided comprehensive administrative support, including research, expense reporting, and ensuring confidentiality
- Managed executive calendars, appointments, and travel arrangements, demonstrating strong organizational skills and event planning expertise
- Coordinated office supplies, prepared detailed reports, and supported special projects
- Delivered exceptional customer service by managing office communications, greeting visitors, and answering phones
- Utilized advanced writing, computer literacy, and Excel functions for report creation and correspondence management
- Exercised discretion in handling sensitive information, collaborated with internal staff, and contributed to decision-making through research and data analysis
Education
Moscow State Open University
Master's from Linguistics ESL Education
06.2002
University Overview
Relevant Coursework: Theory and Practice of Interpretation, Psychology
Skills
- Confidentiality & Ethics
- Software Mastery
- Administrative Expertise
- Client Management
- Communication & Presentation
- Problem-Solving & Risk Management
- Project & Traffic Management
- Data & Report Management
- Research & Analysis
- Technical Proficiency
- Instructional leadership
Courses
Courses
- Collaborating Effectively in Excel 365
- Various Databases
- Determining Refugee Eligibility - TXOR/STOR
- Referencing data in Excel across workbooks
- Working Well With Others
- Leadership: The Founder's Mentality, Effective Teaming, Change Management, Behavioral Interview, Performance Management, Effective Goal Setting, Telework Training
- Information Security and Awareness
- Finance and Banking, Moscow Finance and Law Academy
- Logistics Management, Teaching Center at Government Management Academy
- Microsoft Business Solutions Basics, Microsoft Business Solutions Academy
- English Teachers Upgrade Training Course, Longman
- Visualizing Data for Impact: Analyzing Misleading Visualizations, Skillsoft
- CAMP- Project Management Key Concept
- Agile Project Management Bootcamp
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Turkish
Professional Working
French
Professional Working
Interests
- I enjoy sketching, drawing, crafting and DIY Projects which help improve my creativity and attention to detail
- Digital photography and creating digital artwork using software like Photoshop, Illustrator, or Lightroom
- Avid reader, I enjoy Creative Writing to keep notes of my global experience
- Enjoy assembling jigsaw puzzle paintings to enhance my cognitive skills and memory
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration, like kayaking, hiking, running
- Community Cleanup
- Dedicate time to Personal Development and Self-Improvement
- Passionate about linguistics, learning languages, discovering words etymology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HUMAN RESOURCES CLIENT MANAGER Case Manager
CHEROKEE FEDERAL
05.2023 - 09.2024
Substitute Teacher, K-12
GRAPEVINE-COLLEYVILLE ISD
08.2022 - 08.2024
Online Interpreter
Self-Employed
01.2022 - 08.2023
Private ESL Tutor
Self-Employed
01.2014 - 01.2022
Sr. EXECUTIVE ASSISTANT TO THE CEO
A&NN ADVISOR HOLDING
04.2007 - 09.2014
Moscow State Open University
Master's from Linguistics ESL Education
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