Snizhana Silina

• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Resolved customer complaints/issues in a professional, timely manner while upholding company standards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolve problems relating to employee performance, office equipment and work schedules.
• Delegated work to staff, setting priorities and goals
• Participated in physical inventories as requested by management team.
• Operated POS system to process payments from customers.
• Followed opening and closing procedures as outlined by the manager.
• Identified theft attempts or suspicious behavior in accordance with company policies.
• Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
• Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
• Provided excellent customer service to ensure customer satisfaction.

Executed online sales strategies to drive revenue growth. Provided customer service support to enhance client satisfaction. Managed full business cycle from advertisement creation to packaging and shipping. Coordinated logistics processes to ensure timely delivery of products.

• Provided quality clients service support.
• Worked actively with management team to create monthly sales and plans, created presentations.
• Worked with regulatory documents, statutes, instructions, enactments, financial analysis and reports, controlling functions.
• Developed marketing campaigns targeting new customers while increasing loyalty among existing ones.

• Explained very technical financial information to applicants in easy to understand language about installment plan and other details.
• Documents review for accuracy or legal compliance, completed full set of documentation, made reports.

• Qualified clients support and consultation about bank products, opening new and maintaining current accounts, assisting customers with transactions in national and foreign currencies, reviewing documents for accuracy or legal compliance.
• Regular financial analysis and reports.

• Provided quality clients service, consultation, verifying the identity of account holders, opening and maintaining current, deposit and card accounts for business and individual, money transfers, etc.