Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Soaad Mahfouz

Daly City,CA

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Over 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Client Service Professional

HR Block
12.2022 - Current
  • Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Served as the primary point of contact for key accounts, fostering loyalty among high-value clients.
  • Assisted in developing marketing materials that highlighted the unique benefits of our services, attracting new clientele.
  • Streamlined internal processes for improved efficiency in servicing client accounts.
  • Organized training sessions for junior staff members to develop their skills and improve overall team performance.
  • Received consistent positive feedback from both clients and colleagues for outstanding service delivery.

Beauty Consultant /Style Consultant

Target
12.2020 - 11.2023
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired look.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.

Cashier Team Lead

Family Bussiness
06.2018 - 03.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Front Desk Agent

Amazon
08.2020 - 12.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Associate of Science - Biology

Skyline College
San Bruno, CA

Medical Assisting

Unitek College
South San Francisco, CA

Skills

  • Client Relationships
  • Client Needs Assessment
  • Effective negotiation
  • Compliance adherence
  • Customer Service
  • Retail experience
  • Detail-orientated
  • Personalized recommendations

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Client Service Professional

HR Block
12.2022 - Current

Beauty Consultant /Style Consultant

Target
12.2020 - 11.2023

Front Desk Agent

Amazon
08.2020 - 12.2021

Cashier Team Lead

Family Bussiness
06.2018 - 03.2022

Associate of Science - Biology

Skyline College

Medical Assisting

Unitek College
Soaad Mahfouz