Sobeidy Diaz
The Bronx,NY
Summary
Accomplished Cashier Manager with a proven track record at Broadway Liquor and Wine, enhancing customer satisfaction and streamlining operations. Expert in cash handling and management, with a knack for resolving conflicts and mentoring teams. Skilled in both customer service and cashier coaching, consistently fostering a positive shopping experience and driving repeat business.
Overview
10
10
years of professional experience
Work History
Cashier Manager
Broadway Liquor and Wine
Bronx, New York
04.2021 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Manager
HUB Bronx Liquor & Wine
The Bronx, NY
10.2019 - 04.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Cashier Assistant Manager
PJ Wine
New York, NY
09.2014 - 10.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
No Degree - Accounting
Autonomous University of Santo Domingo
Dominican Republic05.2021
No Degree - ESL High Int
Hostos Community College
The Bronx, NY06.2017
Skills
- Store Opening and Closing
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Hiring and Training
- Bank Deposit Preparation
- Cashier Coaching
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier Manager
Broadway Liquor and Wine
04.2021 - Current
Manager
HUB Bronx Liquor & Wine
10.2019 - 04.2021
Cashier Assistant Manager
PJ Wine
09.2014 - 10.2019
No Degree - Accounting
Autonomous University of Santo Domingo
No Degree - ESL High Int
Hostos Community College