Socorro Jaime
Lancaster,Ca.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
COVID-19 Contact Tracer
AM, LLC, Orange County
Orange County, CA
12.2021 - 02.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
COVID-19 Contact Tracer
AM, LLC
Anchorage, Alaska
07.2021 - 11.2021
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Covid-19 Field Contact Tracer
Heluna Health-L.A County Dept Of Public Health
City of Los Angeles, CA
09.2020 - 09.2021
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Member Service Representative
Sam's Club
Santa Clarita, CA
08.2016 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Associate of Science - Administration Medical Assisting
Antelope Valley College
Lancaster, CA06.2015
Associate of Arts - Business Administration
Antelope Valley College
Lancaster, CA06.2015
Skills
- Work well under pressure, as a team member or leader
- Reliable and dependable
- Typing 40 wpm
- Excellent Customer Service Skills
- High-volume call center experience (auto dialer exp)
- Managerial assistance (lead position 2yrs)
- Good listening skills
- Written Communication
- Responsible
- Multitasking abilities
- Computer proficiency
- Interpersonal Communication
- MS Office
- Flexible & Adaptable
- Self-motivated professional
Languages
Spanish
Native or Bilingual
Timeline
COVID-19 Contact Tracer
AM, LLC, Orange County
12.2021 - 02.2022
COVID-19 Contact Tracer
AM, LLC
07.2021 - 11.2021
Covid-19 Field Contact Tracer
Heluna Health-L.A County Dept Of Public Health
09.2020 - 09.2021
Member Service Representative
Sam's Club
08.2016 - 09.2020
Associate of Science - Administration Medical Assisting
Antelope Valley College
Associate of Arts - Business Administration
Antelope Valley College
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