Socrates Torres Medina
Orem
Summary
Dedicated member advocate skilled in client guidance and problem-solving. Proven ability to analyze feedback and enhance service delivery to improve member satisfaction.
Overview
5
5
years of professional experience
Work History
Member Advocate
Collective Health
Lehi
02.2025 - Current
- Assisted members with health plan inquiries and benefits clarification.
- Analyzed member feedback to enhance service delivery and support initiatives.
- Coordinated outreach efforts to improve member engagement and satisfaction rates.
- Assisted members with understanding their benefit plans and coverage options.
my life advisor
ADP
Santo domingo
02.2021 - 09.2021
- Provided guidance on benefits and retirement planning for clients.
- Assisted clients in navigating ADP's payroll and HR solutions.
- Educated clients on compliance and regulatory requirements in payroll processing.
- Facilitated onboarding processes for new clients to ensure smooth transitions.
Cust
Pep Boys
Santo Domingo
10.2020 - 01.2021
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science - Music Technology
Utah Valley University
Orem, UT05-2029
High School Diploma -
Polythecnic Madre Rafaela Ybarra
Santo Domingo05-2017
Associate of Science - Finance
Columbia College
Columbia, Missouri, MOSkills
- Customer service
- Data analysis
- Project management
- Benefit administration
- Financial literacy
- Engagement strategies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Member Advocate
Collective Health
02.2025 - Current
my life advisor
ADP
02.2021 - 09.2021
Cust
Pep Boys
10.2020 - 01.2021
Bachelor of Science - Music Technology
Utah Valley University
High School Diploma -
Polythecnic Madre Rafaela Ybarra
Associate of Science - Finance
Columbia College