Soeika Robinson Hector
Kissimmee,FL
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
18
18
years of professional experience
Work History
Business Owner
Mag Cleaning Professionals LLC
Kissimmee, Florida
09.2018 - Current
Customer Service Representative
Affiliated Computer Services, ACS, A Xerox
Montego Bay , Jamaica
04.2013 - 01.2014
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate information about products and services to customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Teacher
DMP Academdy
Montego Bay, Jamaica
01.2011 - 07.2012
- Met with parents to discuss students' progress and review areas requiring improvement.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Teacher
Reading Preparatory and Kindergarten
Montego Bay , Jamaica
09.2008 - 07.2010
- Met with parents to discuss students' progress and review areas requiring improvement.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Prepared weekly and monthly lesson plans as well as instructional aids for students.
Teacher
Chatsworth Primary and Infant
Montego Bay , Jamaica
09.2007 - 07.2008
- Met with parents to discuss students' progress and review areas requiring improvement.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
Bachelor of Science - Human Resources Management
University of The Commonwealth Caribbean
Montego Bay , N/A12-2023
Associate of Science - Early Childhood Education
Sam Sharpe Teachers College
Montego Bay , N/A12-2008
Skills
- Complaint resolution
- Effective communication
- Organizational skills
- Teamwork and collaboration
- Attention to detail
References
References available upon request.
Timeline
Business Owner
Mag Cleaning Professionals LLC
09.2018 - Current
Customer Service Representative
Affiliated Computer Services, ACS, A Xerox
04.2013 - 01.2014
Teacher
DMP Academdy
01.2011 - 07.2012
Teacher
Reading Preparatory and Kindergarten
09.2008 - 07.2010
Teacher
Chatsworth Primary and Infant
09.2007 - 07.2008
Bachelor of Science - Human Resources Management
University of The Commonwealth Caribbean
Associate of Science - Early Childhood Education
Sam Sharpe Teachers College
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