Summary
Overview
Work History
Education
Websites
Languages
Timeline
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Sofía Goytía Malavé

Jacksonville,USA

Summary

Dynamic Client Services Representative with a strong reputation for delivering high-quality client solutions and driving productivity. Demonstrates expertise in communication, problem-solving, and negotiation, consistently achieving positive outcomes through empathetic listening and effective teamwork. Experience in working with children and families enhances relationship management skills, paving the way for tailored approaches to diverse client needs. Committed to elevating customer experiences while contributing to overall business success.

Overview

8
8
years of professional experience

Work History

Client Services Representative

OnePath Digital
Jacksonville, USA
05.2024 - Current
  • Manage biopsy processing by insurance, acessioning samples, digitizing slides, and ensuring completion through the final pathology report
  • Serve as a key point between clients, pathologists, and healthcare providers
  • Adhere strictly to HIPAA regulations in all job functions
  • Oversee research projects from initiation to completion ensuring smooth coordination and execution

Nanny/Babysitter

Self-Employed
Jacksonville, USA
01.2020 - 01.2024
  • Create engaging activities that incorporate learning through play and build children's social skills
  • Highly organized and attentive in caring for multiple children at once
  • Cooked breakfast and lunch and picked children up from school and sports

Front Desk Attendant/Kids Club Associate

Deerwood Country Club Fitness Center
Jacksonville, USA
01.2021 - 01.2023
  • Managed facility opening and closing operations.
  • Streamlined equipment arrangement while ensuring adequate towel availability.
  • Supervise children in the Kids Club area, ensuring they remain in designated areas.
  • Maintain a safe and clean play environment.

Fashion Sales Associate Intern

La Tigre Uomo Men's Clothing Store
San Juan, USA
07.2022 - 07.2022
  • Merchandised goods on the sales floor and maintained perfect visual standards by the stores' luxury style
  • Meet sales goals, analyze available sales reports and data to determine the needs of the business, and set business strategies

Social Media Marketing

Carros Blindados Corp.
Hato Rey, USA
08.2019 - 08.2020
  • Assisted the Administrative Assistant and managed the social media accounts of the company
  • Maximized all programming in Facebook/Instagram Stories

Administrator

Carraízo Services Station, Inc.
Guaynabo, USA
08.2018 - 07.2019
  • Responsible for the main administrative work, keeping accurate records of daily cash flow, bank balance, and daily deposits and preparing daily deposits and bank reconciliation
  • Responsible for updating information in the system
  • Updating information on gas cost

Legal Administrative Assistant

Carmelo Pestaña Segovia & Associates Law Firm
Guaynabo, USA
08.2017 - 07.2018
  • Supported attorneys through complex secretarial and administrative duties using knowledge of legal terminology and the legal process
  • Prepared, composed, and assembled documentation into a proper legal format from established departmental procedures and general instructions, ensuring the appropriate inclusion

Education

Bachelor of Science - Health

University of North Florida
Jacksonville, FL
12.2023

Languages

English
First Language
Spanish
Proficient (C2)
C2

Timeline

Client Services Representative

OnePath Digital
05.2024 - Current

Fashion Sales Associate Intern

La Tigre Uomo Men's Clothing Store
07.2022 - 07.2022

Front Desk Attendant/Kids Club Associate

Deerwood Country Club Fitness Center
01.2021 - 01.2023

Nanny/Babysitter

Self-Employed
01.2020 - 01.2024

Social Media Marketing

Carros Blindados Corp.
08.2019 - 08.2020

Administrator

Carraízo Services Station, Inc.
08.2018 - 07.2019

Legal Administrative Assistant

Carmelo Pestaña Segovia & Associates Law Firm
08.2017 - 07.2018

Bachelor of Science - Health

University of North Florida
Sofía Goytía Malavé