Sofia Abbruscato
San Diego,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Great team player who thrives in fast-paced, competitive environments. Outstanding communication, organizational skills, and commitment to ensuring a smooth and consistent work environment. Dedicated to meeting every need with a conscientious and detailed approach.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
San Diego Padres
04.2024 - Current
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Handle customer complaints to satisfy and retain guests.
- Assisted guests with variety of services and local attraction information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled 47,000 guest daily
- Worked in teams efficiently
- Investigated and resolved customer inquiries and complaints quickly.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Associate
In-N-Out Burger
04.2023 - Current
- Was able to provide services quickly and with a high level of accuracy
- Provided high quality food and service in a fast paced environment where the customer is the most important asset
- Worked in a team environment where we set high goals for ourselves
- Created an environment that is friendly, sparkling, spotless and of high quality for the customer
- Maximized customer interactions by quickly identifying needs and wants
- I am able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Assisting all communities in our marketplace to become stronger, safer and better places to live
Education
Associate of Science - Physical Sciences
Southwestern College
05.2026
High School -
Mar Vista High School
06.2023
Skills
- Attentive listening
- Customer interaction
- Ethical
- Team building
- Multi-Task Management
- Customer service
- Creative problem solving
- Team Leadership
- Customer satisfaction
- Motivating others
- Friendliness
- Constructive criticism
- Stress management
Timeline
Guest Service Representative
San Diego Padres
04.2024 - Current
Associate
In-N-Out Burger
04.2023 - Current
Associate of Science - Physical Sciences
Southwestern College
High School -
Mar Vista High School
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