Sofia Abdul-Rahman
Lubbock,TX
Summary
I take pride in delivering excellent customer service and consistently finding ways to enhance satisfaction and build loyalty. I'm dependable, adaptable, and work well in a team, with strengths in accurate cash handling and resolving conflicts effectively. I'm passionate about creating positive experiences that leave a lasting impression and contribute to strong, long-term customer relationships.
Overview
8
8
years of professional experience
Work History
Cashier
Home Depot
05.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Guitar Center
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Server
Alamo Drafthouse Cinema
02.2023 - 11.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple theaters simultaneously without compromising service quality.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Saltgrass Steakhouse, Landry's
01.2021 - 02.2023
- Communicated menu offerings effectively, contributing to increased sales and customer engagement.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
SERVER
Hayashi Midtown
09.2019 - 01.2021
- Increased food sales through strategic upselling techniques
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed high customer volumes, ensuring seamless service
Server Assistant/Hostess Manager
Red Lobster
11.2018 - 08.2019
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Sonic Carhop
Sonic Drive-In
08.2017 - 10.2018
- Maintained a cooperative work environment, enhancing team efficiency.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
Education
Cosmetology License - Cosmetology
Texas College of Cosmetology-Lubbock
Lubbock, TX07.2024
Business Associates (Unfinished Degree) - Business
South Plains College
Lubbock, TX09.2022
High School Diploma -
Lubbock High School
Lubbock, TX06.2020
Skills
- Customer service and relations
- Work ethic and integrity
- Product knowledge
- Patience and empathy
- Reliability and punctuality
- Schedule management
Timeline
Cashier
Home Depot
05.2025 - Current
Sales Associate
Guitar Center
11.2023 - Current
Server
Alamo Drafthouse Cinema
02.2023 - 11.2023
Server
Saltgrass Steakhouse, Landry's
01.2021 - 02.2023
SERVER
Hayashi Midtown
09.2019 - 01.2021
Server Assistant/Hostess Manager
Red Lobster
11.2018 - 08.2019
Sonic Carhop
Sonic Drive-In
08.2017 - 10.2018
Cosmetology License - Cosmetology
Texas College of Cosmetology-Lubbock
Business Associates (Unfinished Degree) - Business
South Plains College
High School Diploma -
Lubbock High School
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