Sofia Alvarado
Weslaco
Summary
Detail-oriented and highly organized Customer Service Representative skilled in providing seamless support to customers, as well as performing exceptional service, passionate about helping others, who loves interacting with people, determined to excel in any task given.
Overview
9
9
years of professional experience
Work History
Nail Technician
La Casa De Las Unas And Spa
06.2022 - 05.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Customer Service Representative
Senture
10.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Teleperformance
03.2019 - 05.2020
- Support customers by providing helpful information, answering questions, and responding to complaints
- Ensure that customers are satisfied with products, services and feature
Chiropractor Assistant
Khit Chiropractic
12.2018 - 02.2019
- Treated patients with injuries
- Provide patient assistance do full therapy sessions
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
Order Filler
American Greetings
08.2015 - 11.2015
- Selected products from specific locations based upon customer orders
- Packed products according to company specifications
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Education
High School Diploma -
Weslaco East High School
Weslaco, TX05-2015
Professional Massage Therapy Diploma - undefined
South Texas Vo-Tech
McAllen, Texas07.2018
Skills
- Assertiveness
- Great Communication Skills
- Strong Listening Skills
- Self Control
- Diligence
- Great Adaptability
- Flexible
- Organized
- Great Multitasker
- Responsible
- Quick Learner
- Subtle and Effective Sales Skills
- Excellent Phone Etiquette
- Bilingual: English and Spanish
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Nail Technician
La Casa De Las Unas And Spa
06.2022 - 05.2024
Customer Service Representative
Senture
10.2020 - 05.2022
Customer Service Representative
Teleperformance
03.2019 - 05.2020
Chiropractor Assistant
Khit Chiropractic
12.2018 - 02.2019
Order Filler
American Greetings
08.2015 - 11.2015
Professional Massage Therapy Diploma - undefined
South Texas Vo-Tech
High School Diploma -
Weslaco East High School
Similar Profiles
CARLOS VARELACARLOS VARELA
District Manager at LA CASA DE LAS CARCASAS MXDistrict Manager at LA CASA DE LAS CARCASAS MX
Marie-Caroline HeydenreichMarie-Caroline Heydenreich
Présidente fondatrice at Mi Casa Es Tu Casa - Le Réseau de confiance pour la location saisonnièrePrésidente fondatrice at Mi Casa Es Tu Casa - Le Réseau de confiance pour la location saisonnière
Venus WilkesVenus Wilkes
CNA/RNA at Casa De Las Campanas, A Continuing Care Retirement CommunityCNA/RNA at Casa De Las Campanas, A Continuing Care Retirement Community