Sofia Alvarado
Houston
Summary
Patient Access Representative II with over 22 years of extensive expertise in managing high-volume patient interactions and administrative tasks.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
MHMG SPRING CCC PRIMARY CARE
Spring, TX
12.2025 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Patient Access Representative II
MHMG Woodlands Gastroenterology
The Woodlands, TX
08.2021 - 12.2025
- Schedule and manage patient appointments efficiently, ensuring accurate data entry.
- Gather and verify patient demographic, insurance, and financial details.
- Clarify necessary forms to patients, securing required signatures.
- Facilitate referral processes and verify insurance eligibility.
- Post payments and manage past due balances, enhancing financial accuracy.
Medical Receptionist
Center for Digestive Disease
Shenandoah, TX
02.2016 - 07.2021
- Tasked with greeting each patient, checking them in and providing outstanding customer service.
- Schedule and confirmed appointments.
- Collect co-payments and balances.
- Data entry.
- Prepare outgoing medical record requests.
- Assist in patient's needs.
- EMR, eClinicalWorks experience.
Medical Assistant/Insurance Verification Specialist
Dr. Laura Champagne and Dr. Teodulo Avery
The Woodlands, TX
08.2018 - 11.2018
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Verify insurance and prior authorizations.
- Urine drug tests.
- Room patients.
- Collect co-payments and balances.
- Answer phones and scheduling.
Medical Receptionist
Houston Northwest Primary Care
Houston, TX
09.2006 - 02.2016
- Check in patients.
- Scheduling.
- Collect co-payments and balances.
- Demographics entry.
- EMR, Tiger and Centricity experience.
- Answer the phones.
Education
Some College (No Degree) -
North Harris College
Houston, TX05-2016
Medical Assistant - undefined
Texas School Of Business
Houston, TX01-2004
Skills
- EClinicalWorks
- Multitasking
- EMR
- Medical Records
- Epic
- Reliable
- Team player
- Fee collection
- Friendly and outgoing
- Health insurance knowledge
- Attention to detail
- Calm and effective under pressure
- Punctual and hardworking
- Registration and scheduling
- Benefits explanation
- Medical insurance
- Caring and empathetic
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Patient Access Representative
MHMG SPRING CCC PRIMARY CARE
12.2025 - Current
Patient Access Representative II
MHMG Woodlands Gastroenterology
08.2021 - 12.2025
Medical Assistant/Insurance Verification Specialist
Dr. Laura Champagne and Dr. Teodulo Avery
08.2018 - 11.2018
Medical Receptionist
Center for Digestive Disease
02.2016 - 07.2021
Medical Receptionist
Houston Northwest Primary Care
09.2006 - 02.2016
Medical Assistant - undefined
Texas School Of Business
Some College (No Degree) -
North Harris College