Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Apitz

Redondo Beach,CA

Summary

Personable and adaptable hostess/server with two years of hospitality experience in upscale dining environments. Excel in guest service and have proven ability to efficiently manage reservations and provide top-notch service. I am skilled in multitasking, problem-solving, and efficiency to ensure exceptional guest experiences. I am a quick learner, resilient, and eager to contribute to a team-driven crew, committed to delivering top-notch customer service.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist/Student Assistant

Institutional Research and Analytics Department
Long Beach
10.2024 - Current
  • Greet guests at the front desk.
  • Creating and maintaining expense reports
  • Ordering office supplies.
  • Scheduling appointments.
  • Maintaining records and assisting in small projects.
  • I also play a part in the department's social media production, where I help film and write media content.

Resturant Hostess

Cal Mex Cantina
Redondo Beach, CA
05.2024 - 08.2024
  • Managed reservations, waitlists, and special requests for all parties.
  • Tracked seated guests and available seating using OpenTable.
  • Regularly bused and cleaned tables when needed.
  • Assigned servers to their given party to ensure all servers had a well-balanced workload.
  • Coordinated dining room staff workflow to foster prompt and courteous service.

Hostess and Food Runner

Steak and Whiskey
Hermosa Beach, CA
06.2023 - 04.2024
  • I greeted an average of 70 to 150 guests a day at the door and escorted them to their assigned tables with their assigned server.
  • Started every shift by setting the floor and confirming reservations.
  • Used OpenTable to successfully organize and assign over 50 reservations a shift.
  • Provided professional, observant, and efficient customer service, and created friendly relationships with regulars and repeating guests.
  • Handle phone calls and customer queries about the restaurant and menu.
  • Put in over-the-phone, DoorDash, and Grubhub orders into Aloha POS.
  • Communicated with guests and restaurant staff to ensure any concerns were properly addressed, and guests were left satisfied.
  • Sold customers popular drink options other than water to contribute to higher drink sales.
  • Communicate food orders with the chef and servers.
  • Prep and cut ingredients to make all the sauces and relishes.

Restaurant Hostess

Dia De Campo
Hermosa Beach, CA
02.2023 - 05.2023
  • Took beverage orders and served drinks during peak meal times.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted guests and sat customers at tables or in waiting areas.

Education

Bachelor of Arts - Political Science

Cal State University Long Beach
05-2028

High School Diploma -

Redondo Union High School
Redondo Beach
06-2024

Skills

  • Conversational Spanish
  • Able to operate multiple POS systems
  • Interpersonal skills
  • Guest service
  • Skilled in upselling
  • Adaptable and flexibile

Timeline

Front Desk Receptionist/Student Assistant

Institutional Research and Analytics Department
10.2024 - Current

Resturant Hostess

Cal Mex Cantina
05.2024 - 08.2024

Hostess and Food Runner

Steak and Whiskey
06.2023 - 04.2024

Restaurant Hostess

Dia De Campo
02.2023 - 05.2023

Bachelor of Arts - Political Science

Cal State University Long Beach

High School Diploma -

Redondo Union High School

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Sofia Apitz