Sofia Burnett
Fort Smith,AR
Summary
Insurance professional with 3 years of experience focused on helping customers, supporting teammates, and continuing to grow professionally. I am Known for being dependable, easy to work with, and willing to step up when needed. Currently serve as a Team Captain and member of the Employee Council, where I help encourage collaboration, support team morale, and contribute to a positive work environment. Always looking for ways to improve, take on new challenges, and help others succeed along the way.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Liberty Mutual
Work From Home
10.2025 - Current
- Guided clients through selection and understanding of insurance products and coverage options.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Documented customer interactions and transactions for accurate, up-to-date records.
Insurnace Agent
Progressive
Fort Smith, AR
01.2022 - 04.2025
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Skills
- Customer service
- Problem solving
- Effective communication
- Team Leadership
- Teamwork
- Attention to detail
- Basic computer skills
Certification
- property and casualty license
Accomplishments
- Promoted to a grade 8 within less than 6 months of being on the floor
- Became team co- captain for Pattys Producers to lead the team and huddles
- Active member of Liberty Mutual Gold Employee Council
Timeline
Insurance Customer Service Representative
Liberty Mutual
10.2025 - Current
Insurnace Agent
Progressive
01.2022 - 04.2025