Sofia Cabezas
Washington
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Host
China Chilcano by Jose Andres
06.2024 - 12.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Host
Gordon Ramsay Hell's Kitchen
05.2024 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Food Runner
Jaleo by Jose Andres
11.2022 - 05.2024
- Paying attention to guests' allergies and dietary restrictions
- Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Host
Jaleo by Jose Andres
11.2022 - 05.2024
- Provided an attentive and welcoming guest environment
- Lead floor plan with careful detail and attention
- Organized, restocked, and cleaned the host station
- Handled high-pressure situations comfortably and efficiently, efficiently managing large parties or unexpected events during busy shifts
Babysitting
Crystela Rodriguez
06.2022 - 06.2023
- Provided excellent childcare to a 3-year-old
- Collaborated with parents to fulfill childcare duties
- Responded quickly to any emergency that may arise during babysitting.
Babysitting
Nick Joyce
08.2022 - 11.2022
- Provided excellent childcare to two children under the age of 5.
- Exhibited patience and understanding in childcare duties.
- Provided Bilingual Education.
Education
Associate of Science - Public Health
Trinity Washington University
06-2027
High School -
Capital City Public Charter School
01.2023
Skills
- Team collaboration
- Front-of-house organization
- Table assignment coordination
- Multitasking proficiency
- Detail-oriented
- Hospitality and accommodation
- Customer engagement
- Professional appearance
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
China Chilcano by Jose Andres
06.2024 - 12.2024
Host
Gordon Ramsay Hell's Kitchen
05.2024 - 10.2024
Food Runner
Jaleo by Jose Andres
11.2022 - 05.2024
Host
Jaleo by Jose Andres
11.2022 - 05.2024
Babysitting
Nick Joyce
08.2022 - 11.2022
Babysitting
Crystela Rodriguez
06.2022 - 06.2023
High School -
Capital City Public Charter School
Associate of Science - Public Health
Trinity Washington University
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