Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Volunteer Experience
Personal Information
Languages
Timeline
Generic

Sofia Calixte

Miami

Summary

Dynamic customer service representative with multiple years experience in fast-paced environments, looking to provide high quality customer service/care while strategically being savvy when dealing with customer complaints and issues. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. While also exceeding the goals set by building long-term relationships. Very proficient when dealing with stressful situations by remaining professional and personable to leave legendary customer service.

Offering solid foundation in customer service and technical support, ready to learn and grow within dynamic environment. Contributes quick learning ability and adaptability, proficient in troubleshooting and using helpdesk software. Ready to use and develop problem-solving and communication skills in all general roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AT&T
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Tier 1 Agent

Tier 1 Protection Inc.
04.2019 - 10.2021
  • Ensured Safety and Security was top priority
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary
  • Worked both independently and collaboratively to resolve urgent issues
  • Prepared regular written reports and logs in neat and legible handwriting
  • Remained flexible in a rapidly moving environment and adapted to developing situations
  • Maintained composure while working with high volumes of the general public
  • Handled both common and crisis situations in a calm and efficient manner
  • Completed reports by recording observations and occurrences and interviewing witnesses
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Developed expertise in various product lines, allowing for accurate and knowledgeable assistance to customers.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.

Store Associate (Seasonal)

Ross Dress For Less
12.2016 - 01.2017
  • Demonstrated use and care of merchandise
  • Organized racks and shelves to maintain visual appeal of the store
  • Stocked shelves and supplies and organized displays
  • Prepared merchandise for sales floor by pricing or tagging and clothing
  • Maintained adherence to all company protocols
  • Collaborated with team to complete store maintenance, stocking, merchandising and upkeep
  • Prepared merchandise for distribution and placement across sales floor

Cashier/Customer Service

BurgerFi restaurant
04.2015 - 10.2015
  • Provided great hospitality by greeting every customer with a positive attitude embedding brand upholding
  • Enforced a fast-casual eco-friendly environment by providing quick service
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary
  • Ensured the restaurant was up to company standards with regards to cleanliness, neatness, and customer accessibility

Education

Associate - paralegal

Miami Dade College
Miami, FL
08.2020

Skills

  • Customer Service
  • Goal oriented
  • Customer assistance
  • Work ethic and integrity
  • Microsoft office
  • Cash handling accuracy
  • Patience and empathy

Certification

  • Driver's license
  • Security Guard

Additional Information - Volunteer Experience

Lemon City Park, 250, Miami, FL, Aided the children in preparing healthy creative fueling meals to help inform about healthy eating., Developed activities to educate, exercise, and enjoy time there at the park., Created schedules to best fit all events and activities accordingly.

Personal Information

Authorized To Work: US

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Customer Service Representative

AT&T
06.2024 - Current

Tier 1 Agent

Tier 1 Protection Inc.
04.2019 - 10.2021

Store Associate (Seasonal)

Ross Dress For Less
12.2016 - 01.2017

Cashier/Customer Service

BurgerFi restaurant
04.2015 - 10.2015

Associate - paralegal

Miami Dade College

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Sofia Calixte