Sofia Carbonell
Bloomington,IN
Summary
Dynamic leader with a proven track record at various establishments, adept in customer service and staff training. Excelled in creating strategies to enhance customer satisfaction, fostering a culture of continuous learning, and maintaining high cleanliness standards. Skilled in health and safety compliance, with a flair for team building and leadership, significantly improving operational efficiency.
Experienced with barista management, including daily operations and team supervision. Utilizes strong leadership and training skills to ensure consistent quality and service. Track record of enhancing customer satisfaction and streamlining processes to improve efficiency.
Overview
2
2
years of professional experience
Work History
Barista Manager
Cafe Fontana
05.2024 - 09.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Waitress
Marco Roma Pizza
05.2024 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Pool Lifeguard
Skokie Park District
05.2023 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
Barista
Peets Coffee And Tea, & Santoro Coffee
06.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
No Degree - Finance
Indiana University, Bloomington
Bloomington, IN05-2028
High School Diploma -
New Trier High School
Winnetka, IL05-2024
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Product promotion
- Employee scheduling
- New product introduction
- Backroom stocking
- Retail operations
- Verbal and written communication
- Shop opening and closing
- Team building and leadership
- Hiring and training
Timeline
Barista Manager
Cafe Fontana
05.2024 - 09.2024
Waitress
Marco Roma Pizza
05.2024 - 09.2024
Pool Lifeguard
Skokie Park District
05.2023 - 08.2024
Barista
Peets Coffee And Tea, & Santoro Coffee
06.2022 - 01.2023
No Degree - Finance
Indiana University, Bloomington
High School Diploma -
New Trier High School
Affiliations
- Club Memeber
ALPFA IU
New member of Indiana University's Association for Latino Professionals in America
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