Sofia DaCosta
Willow Grove
Summary
Dynamic Shift Manager at Aloha Smoothie Company with a strong focus on customer service and staff training. Proven ability to enhance operational efficiency and resolve customer complaints effectively. Skilled in cash handling and motivated team leadership, fostering a positive work environment while ensuring high standards of service.
Overview
12
12
years of professional experience
Work History
Shift Manager
Aloha Smoothie Company
08.2021 - Current
- Assisted in managing daily operations and workflow within the team.
- Learned safety protocols and best practices to ensure a secure work environment.
- Supported inventory management by organizing stock and monitoring supplies.
- Communicated effectively with team members to maintain operational efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with peers to enhance teamwork and promote a positive atmosphere.
Waitress
Millers Ale House Bar and Grill
05.2024 - 08.2024
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using POS systems.
- Trained new staff on menu items and service protocols.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Developed deep knowledge of menu offerings, enhancing customer recommendations.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Streamlined table turnover processes, improving overall restaurant efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Restaurant Hostess
Graeme Park Pizza & Cafe
09.2015 - 06.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements during peak hours.
- Coordinated with kitchen staff to ensure timely service and guest satisfaction.
- Trained new hosts on operational procedures and customer service standards.
- Handled guest inquiries and complaints effectively, enhancing overall dining experience.
- Developed strategies to improve table turnover rates during busy shifts.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Food Pantry Volunteer
Chelten Church of Hope
01.2014 - 08.2014
- Coordinated food distribution efforts to ensure timely service for community members in need.
- Managed inventory of food supplies, optimizing stock levels and reducing waste.
- Trained new volunteers on pantry operations and customer service best practices.
- Developed organizational systems for efficient storage and retrieval of food items.
Education
No Degree - BSED in English
West Chester University of Pennsylvania
West Chester, PA05-2027
High School Diploma -
Upper Dublin
Fort Washington, PA05-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
Timeline
Waitress
Millers Ale House Bar and Grill
05.2024 - 08.2024
Shift Manager
Aloha Smoothie Company
08.2021 - Current
Restaurant Hostess
Graeme Park Pizza & Cafe
09.2015 - 06.2023
Food Pantry Volunteer
Chelten Church of Hope
01.2014 - 08.2014
No Degree - BSED in English
West Chester University of Pennsylvania
High School Diploma -
Upper Dublin