Laura Pitsch
Madison
Summary
Detail-oriented accounting and administrative professional with extensive experience in bookkeeping, office management, and customer service. Proven ability to streamline operations and manage financial processes effectively. Recognized for adaptability and problem-solving skills, fostering positive relationships across various departments.
Overview
10
10
years of professional experience
Work History
Patient Access Representative II
Stoughton Hospital
Stoughton
02.2023 - Current
- Facilitated patient check-in processes using electronic health record systems.
- Managed insurance verification and eligibility inquiries for patients.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Provide wayfinding assistance and respond to patient inquiries.
- Assembled registration paperwork and placed identification bands on patient.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Direct Support Professional (DSP)
For Pete's Sake
New Glarus
04.2021 - 02.2023
- Supported non-verbal individual with Autism for independent living.
- Assisted individuals with daily living activities and personal care tasks.
- Implemented behavior support plans to promote positive interactions and independence.
- Facilitated recreational activities to enhance social skills and community integration.
- Communicated effectively with families regarding client needs and progress updates.
- Monitored client environments to ensure safety and comfort at all times.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
Accountant
Dairyland Packaging
Cross Plains
03.2017 - 01.2021
- Managed financial records and ensured compliance with accounting standards.
- Oversaw accounts payable and receivable processes for timely payments.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Monitored cash flows and prepared weekly cash projections.
- Assisted customers with inquiries and resolved issues promptly.
- Provided product knowledge to enhance customer experience and satisfaction.
Bookkeeper
Jacobson Bros Meats & Deli
Madison
10.2015 - 03.2017
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Reconciled bank statements to ensure accurate financial records.
- Processed vendor invoices and payments in a timely manner.
- Maintained accurate general ledger entries for all transactions.
- Assisted in payroll processing for employees and contractors.
- Prepared financial reports to support management decision-making.
Education
Bachelor of Science - Accounting
Upper Iowa University
05.1997
Skills
- Accounts payable and receivable management
- Invoice processing and reconciliation
- Payment processing
- Payroll
- Budgeting
- Bank and balance sheet reconciliation
- Problem solving
- Phone system management
- Insurance verification
- Patient registration and admissions
- Patient wayfinding assistance
- HIPAA compliance
- Electronic health records
- QuickBooks Pro
- Microsoft Excel
- Word
- Outlook
- Internet Explorer
- Heartsaver first aid CPR AED (first aid CPR AED)
Certifications And Additional Information
- Authorized to work in the U.S.
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
Core Competencies
Accounts Payable/Receivable, Payroll, Budgeting, Bank & Balance Sheet Reconciliation, Multi-line Phone Systems, Scheduling, Documentation, Office Coordination, Customer Service, Onboarding, New Employee Orientation, Reference Checks, Patient Check-In/Out, Insurance Verification, Billing Assistance, Patient Navigation, QuickBooks Pro, Microsoft Excel, Word, Outlook, Internet Explorer
Timeline
Patient Access Representative II
Stoughton Hospital
02.2023 - Current
Direct Support Professional (DSP)
For Pete's Sake
04.2021 - 02.2023
Accountant
Dairyland Packaging
03.2017 - 01.2021
Bookkeeper
Jacobson Bros Meats & Deli
10.2015 - 03.2017
Bachelor of Science - Accounting
Upper Iowa University