Sofia Dito
San Diego,CA
Summary
With 4 years of experience in customer service, membership sales, and adherence to food safety guidelines. Recognized for dependability, and a talent for fostering strong collaborative relationships. Delivers exceptional customer service. Known for effectively communicating with diverse individuals and providing solutions that meet their specific needs.
Overview
4
4
years of professional experience
Work History
Hostess/Food Prep
Giuseppe's Restaurant
Upland, CA
11.2020 - 02.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Used cash registers and credit card machines to cash out customers
- Answered phone calls to take orders, give information and document reservations
- Input orders accurately into POS terminal, split bills and accepted payments
Food Service Worker
Pepo Melo
Upland, CA
02.2022 - 02.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Developed and maintained positive relationships with customers to enhance service
- Greeted customers at counter to fulfill requests and answer questions
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards
Fast Food Worker
Raising Cane's
Upland, CA
02.2023 - 07.2023
- Took orders, prepared meals, and collected payments
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging
- Greeted customers promptly and took orders to keep flow of traffic moving
Sales Associate/Front Desk
Crunch fitness/ UFC gym
Murrieta, CA
09.2023 - 03.2024
- Sold memberships and personal training sessions to new customers
- Greeted customers and offered them assistance
- Handled customer complaints in a professional and courteous manner
- Managed check-in and check-out process of items
Barista
Selva Coffee House
San Diego, CA
06.2024 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Education
1st year of college - Business
Chaffey college
Remote11.2024
Skills
- Food Handling
- Cash Handling
- Dependability
- Restaurant experience
- Barista experience
- Punctual
Timeline
Barista
Selva Coffee House
06.2024 - 11.2024
Sales Associate/Front Desk
Crunch fitness/ UFC gym
09.2023 - 03.2024
Fast Food Worker
Raising Cane's
02.2023 - 07.2023
Food Service Worker
Pepo Melo
02.2022 - 02.2023
Hostess/Food Prep
Giuseppe's Restaurant
11.2020 - 02.2022
1st year of college - Business
Chaffey college