Sofia Esparza
St. Paul,MN
Summary
Diligent and motivated individual with experience in interpersonal roles and media production. Detail-oriented and strong work ethic. Demonstrates a positive attitude and commitment to quality performance.
Overview
7
7
years of professional experience
Work History
Rental Desk Assistant
University of Minnesota Fleet Services Facility
2023.11 - Current
- Schedule and manage customer vehicle reservations.
- Answer phone calls and directed them to appropriate department.
- Managed dispatching and returning over 20 vehicles per day.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Maintained cleanliness of rental pool and front desk area.
- Performed miscellaneous office filing tasks and data entry as needed.
- Performed damage checks and daily vehicle inspections.
- Wrote, filmed, and edited information videos regarding rental processes for company website.
Team Trainer
Culvers
2017.11 - 2022.08
- Oversaw new employee training in both kitchen and front operations.
- Ensured customer satisfaction and led shift in cases management was unavailable.
- Delegated kitchen closing and opening duties to a team of 6.
- Adequately prepared staff for meal rushes through stocking and prepping.
- Delivered feedback to management regarding employee performance and training needs.
- Authorized daily breaks to employees.
Sales Advisor
Best Buy
2021.09 - 2022.05
- Consulted customers on technology, store credit cards, and premium memberships
- Cooperated with phone carrier services in Mobile department.
- Informed guests on appliances, mobile phones, and PC components.
- Accurately operated networking system and cash register.
- Held highest Net Promoter Score for May 2022.
- Exceeded sales target through effective product demonstrations and persuasive communication skills.
Education
Bachelor of Journalism -
University of Minnesota - Twin Cities
Twin Cities, MN05.2026
Skills
- Proofreading
- Adobe Creative Suite
- Teamwork and Collaboration
- Pre-Production Planning
- Effective Communication
Accomplishments
- Minnesota Fashion Week Golden Revival fashion show producer
Languages
Spanish
Limited Working
Timeline
Rental Desk Assistant
University of Minnesota Fleet Services Facility
2023.11 - Current
Sales Advisor
Best Buy
2021.09 - 2022.05
Team Trainer
Culvers
2017.11 - 2022.08
Bachelor of Journalism -
University of Minnesota - Twin Cities
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