Juan Gomez
Pembroke Pines,FL
Summary
Proven leader in the used car market, elevated sales and customer satisfaction at Homestead Hyundai by implementing strategic pricing and appraisals. Expert in customer relationship management and sales training, possess a knack for nurturing team potential and driving revenue growth, showcasing a blend of analytical and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Used Car Manager
Homestead Hyundai
10.2022 - Current
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Negotiated and finalized used car pricing and contract terms.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Trained and mentored new sales team members.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Used Car Sales Manager
Infiniti of Coral Gables
04.2021 - 09.2022
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
Used Car Sales Manager
Kendall Dcjr
08.2012 - 03.2021
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Finance Manager
Auto Nation Honda
06.2008 - 07.2012
- Assisted customers with completing loan applications and other paperwork.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Used Car Director
Maroone Nissan
08.2006 - 06.2008
- Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
Auto Finance Manager
Maroone Nissan
03.2003 - 08.2006
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Auto Sales Person
Maroone Nissan
06.2001 - 03.2003
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Skills
- Pricing strategy
- Appraisals
- Customer Service
- Used car market knowledge
- Sales Training
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Used Car Manager
Homestead Hyundai
10.2022 - Current
Used Car Sales Manager
Infiniti of Coral Gables
04.2021 - 09.2022
Used Car Sales Manager
Kendall Dcjr
08.2012 - 03.2021
Finance Manager
Auto Nation Honda
06.2008 - 07.2012
Used Car Director
Maroone Nissan
08.2006 - 06.2008
Auto Finance Manager
Maroone Nissan
03.2003 - 08.2006
Auto Sales Person
Maroone Nissan
06.2001 - 03.2003
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