SOFIA GONZALES
Reno
Summary
Detail-oriented professional skilled in customer service and cash handling. Successfully processes transactions while improving customer satisfaction and operational efficiency, ensuring compliance with banking regulations and maintaining accurate cash management.
Overview
3
3
years of professional experience
Work History
Teller
United Federal Credit Union
01.2026 - Current
- Processed customer transactions with accuracy and efficiency, ensuring seamless service delivery.
- Assisted members with account inquiries, promptly resolving issues to enhance customer satisfaction.
- Educated customers on credit union products and services to enhance satisfaction and engagement.
- Maintained cash drawer accuracy through thorough reconciliation at shift end, safeguarding funds.
- Adhered to compliance regulations, ensuring safeguarding of member information and funds.
Warehouse Clerk
Barnes and Noble Distribution Center
08.2025 - 12.2025
- Operated warehouse equipment to streamline processing and organization of incoming shipments.
- Maintained accurate inventory records using Warehouse Management System (WMS).
- Collaborated with team members to achieve on-time order fulfillment and maintain shipping accuracy.
- Conducted regular quality checks on products to ensure inventory accuracy and minimize discrepancies.
Assistant Store Manager
Fabletics
06.2023 - 07.2025
- Assisted in training and onboarding new team members to enhance store operations.
- Developed visual merchandising strategies that improved product presentation and customer engagement.
- Streamlined daily operational processes, increasing overall store efficiency and service quality.
- Implemented sales techniques that contributed to meeting monthly sales targets consistently.
- Coordinated promotional events and marketing initiatives to boost store traffic and sales volume.
Education
Bachelor of Science - Accounting
University of Nevada Reno
Reno, NV12-2027
Associate of Science - Business
Sierra College
Rocklin, CA05-2025
No Degree - Business
University of Puget Sound
Tacoma, WA05-2023
Skills
- File organization
- Time management
- Attention to detail
- Eagerness to learn
- Computer proficiency
Timeline
Teller
United Federal Credit Union
01.2026 - Current
Warehouse Clerk
Barnes and Noble Distribution Center
08.2025 - 12.2025
Assistant Store Manager
Fabletics
06.2023 - 07.2025
Bachelor of Science - Accounting
University of Nevada Reno
Associate of Science - Business
Sierra College
No Degree - Business
University of Puget Sound