Sofia Gonzalez
Woodland Hills,CA
Summary
Attentive Surgery Scheduler. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Surgery Scheduler
Avanguard Surgery Center
04.2022 - Current
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Updated patient records to reflect upcoming surgeries and medical histories.
Data Entry
INFINITI HEALTH
04.2020 - 04.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Disinfected tools, equipment and surfaces between patients.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Retail Store Supervisor
Victoria's Secret PINK
11.2017 - 03.2020
- Oversaw employees and store functions on daily basis.
- Answered product questions and assisted customers in selection and checkout.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
Education
Associate of Science - Stem
Los Angeles Pierce College
Woodland Hills, CA06.2022
Associate of Arts - Social Behavioral Science Degree
Los Angeles Pierce College
Woodland Hills, CA06.2022
Skills
- Spanish Interpreting
- Obtaining Authorizations
- Surgery Preparation
- Checking in Patients
- Pre-Operative Review
- Correspondence Writing
- Payment Collection
- Insurance Verification
- Schedule Coordination
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Surgery Scheduler
Avanguard Surgery Center
04.2022 - Current
Data Entry
INFINITI HEALTH
04.2020 - 04.2022
Retail Store Supervisor
Victoria's Secret PINK
11.2017 - 03.2020
Associate of Science - Stem
Los Angeles Pierce College
Associate of Arts - Social Behavioral Science Degree
Los Angeles Pierce College
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