Sofia Guerra
Riverview,FL
Summary
I am an experienced Office Management and Administration Professional, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
After-School Tutor
Self-employed
08.2022 - 09.2023
- Provided homework assistance using specific curriculum and materials.
- Created engaging study materials to help reinforce key concepts for better retention.
- Collaborated with teachers to develop appropriate tutoring lessons.
- Enhanced student comprehension by incorporating interactive activities and personalized attention.
- Maintained records of student assessments, tutoring activities and results.
- Monitored student progress and provided feedback and support.
Social Media Manager
Self-employed
01.2022 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Esthetician Assistant
Ocean Health Spa
10.2023 - 03.2024
- Participated in continuing education workshops to stay updated on industry trends, techniques, and advancements in skincare technology.
- Fostered friendly, warm, and exceptional customer experience.
- Provided assistance in marketing efforts for the spa through social media updates, newsletter creation, event participation, among other promotional activities.
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Supported estheticians in achieving higher customer satisfaction ratings by handling client concerns with empathy and professionalism.
- Welcomed clients arriving for appointments.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
Receptionist Administrator
Ocean Health System LLC
10.2023 - 02.2024
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Infant Nanny
Care.com Inc
07.2023 - 09.2023
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Served as a reliable resource for parents regarding infant care practices, offering guidance on topics such as feeding schedules or developmental milestones.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Provided developmentally appropriate activities for children.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
Lash Artist
Self-employed
06.2023 - Current
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
- Consulted with clients to understand desired look and discuss available lash options.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Increased drama of looks by completing lash lifts and tints for clients.
Brow Artist
Self-employed
02.2024 - Current
- Enhanced client satisfaction by providing personalized brow shaping and styling services.
- Developed customized brow design plans based on individual facial features and preferences.
- Utilized various tools such as tweezers, wax strips, and brow pencils for precise shaping results.
- Received consistent positive feedback from clients regarding the quality of work and overall experience.
- Consulted with clients during appointments to understand their needs and deliver tailored results accordingly.
Education
High School Diploma -
South County Career Center
Ruskin, FL05.2022
Skills
- Client Consultations
- Marketing familiarity
- Tool, Equipment, and Surface Sanitizing
- Social skills
- Service Marketing
- Health Code Compliance
- Outstanding client retention
- Reliability and punctuality
- Creative capabilities
- Skilled in the Beauty Industry
Certification
- Certified Lash-Lift Technician, [Ace Unleashed] - [2023/2024]
- Certified Brow Lamination and Tinting Technician, [InkBeautyLA] - [2024]
- Certified Tattoo Artist/Body Piercing - [2024]
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Brow Artist
Self-employed
02.2024 - Current
Esthetician Assistant
Ocean Health Spa
10.2023 - 03.2024
Receptionist Administrator
Ocean Health System LLC
10.2023 - 02.2024
Infant Nanny
Care.com Inc
07.2023 - 09.2023
Lash Artist
Self-employed
06.2023 - Current
After-School Tutor
Self-employed
08.2022 - 09.2023
Social Media Manager
Self-employed
01.2022 - Current
High School Diploma -
South County Career Center
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