Sofia Hena
Santa Fe,NM
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Contract Clerical Officer
State of New Mexico
Santa Fe, New Mexico
01.2026 - 07.2026
- Evaluated client documentation for compliance, prioritizing urgent cases for prompt financial assistance.
- Conducted confidential client interviews to assess situational and emergency needs.
- Entered data accurately in accordance with New Mexico policies and procedures.
- Safeguarded client privacy by protecting confidential information.
- Participated in team meetings to strategize improvements in client relations.
Front Desk Clerk
Hilton Grand Vacations Villas de Santa Fe
Santa Fe, NM
03.2022 - 11.2025
- Created positive first impressions by delivering exceptional customer service to guests.
- Coordinated daily itinerary planning and reservations, ensuring organized front desk operations for optimal guest experience.
- Conducted personalized property tours during check-in while offering concierge services.
- Managed high call volumes, directing inquiries to appropriate departments to enhance guest support.
- Handled guest payments accurately through cash and card transactions.
- Facilitated seamless check-out with Oracle, verifying charges and issuing detailed invoices to ensure accuracy.
- Worked collaboratively with various departments to expedite guest request resolutions.
- Received an average customer satisfaction rating of xx% from post-stay feedback.
Server
Tesuque Casino
Santa Fe, NM
08.2017 - 04.2020
- Delivered exceptional customer service by greeting and welcoming all guests.
- Managed high-volume service for breakfast, lunch, and dinner shifts.
- Provided accurate order-taking and ensured safe food handling practices.
- Recommended menu items and specials to enhance guest dining experiences.
- Promptly cleared tables to maintain cleanliness in dining areas.
- Collaborated with colleagues to ensure seamless service delivery.
- Engaged with customers frequently to assess needs and preferences.
- Processed payment transactions efficiently using the POS system.
On Call Event Server
Camel Rock Casino
Santa Fe, NM
03.2017 - 04.2020
- Welcome and greet guests with a smile, serve beverages and meals, buss tables, help set up and break down tables and service station, provide excellent customer service, assist co-workers.
- Managed high volume of customer interactions to ensure timely service
- Greeted guests warmly to create welcoming atmosphere
- Presented dishes to guests promptly
- Monitored guest satisfaction by checking in regularly
- Cleared tables
- Maintained cleanliness of dining space
Caregiver/Personal Assistant
Presbyterian Self Directed Home Care
San Juan Pueblo, NM
02.2016 - 07.2017
- Focused on providing supportive in-home care while ensuring dignity and comfort for clients.
- Developed strong communication links with clients and their families to facilitate ongoing support.
- Tracked client health status and notified healthcare professionals immediately upon changes.
Hostess/Cashier/Server
Atriscos Cafe and Bar
Santa Fe, NM
10.2014 - 07.2015
- Delivered outstanding customer service, significantly improving guest experiences during rush periods.
- Operated cash register accurately using POS system for all transactions.
- Worked collaboratively with servers to enhance table service and manage bussing during peak times.
- Created a welcoming atmosphere for guests upon arrival, enriching ambiance.
- Efficiently managed high volumes of customers while ensuring prompt service delivery.
- Developed strategies that fostered customer loyalty through personalized interactions.
- Promoted menu offerings and special promotions to stimulate sales among patrons.
- Ensured workplace cleanliness and adherence to sanitation guidelines for health compliance.
Education
High school or equivalent -
Santa Fe Indian School
Santa Fe, NMCosmetolgy (Certificate) -
Paul Mitchell the School-Phoenix
Phoenix, AZSkills
Client interaction and communication
- Document and database management
- Microsoft Office proficiency
- Customer development and relationship management
- Task prioritization
- Itinerary planning and organization
- POS systems expertise
- Team collaboration and conflict resolution
Certification
- Cosmetology License
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Contract Clerical Officer
State of New Mexico
01.2026 - 07.2026
Front Desk Clerk
Hilton Grand Vacations Villas de Santa Fe
03.2022 - 11.2025
Server
Tesuque Casino
08.2017 - 04.2020
On Call Event Server
Camel Rock Casino
03.2017 - 04.2020
Caregiver/Personal Assistant
Presbyterian Self Directed Home Care
02.2016 - 07.2017
Hostess/Cashier/Server
Atriscos Cafe and Bar
10.2014 - 07.2015
High school or equivalent -
Santa Fe Indian School
Cosmetolgy (Certificate) -
Paul Mitchell the School-Phoenix