Sofia Hernandez
Denver,CO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Member Experience Specialist
VASA Fitness
Denver, CO
12.2023 - Current
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bear Creek High School
Lakewood, COSkills
- Exceptional communication
- Customer service
- Relationship building
- Member account management
- Teamwork and collaboration
- Problem-solving skills
- Computer skills
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Member Experience Specialist
VASA Fitness
12.2023 - Current
Bear Creek High School