Sofia Hernandez
Arlington,TX
Summary
Hardworking individual with experience in various companies, seeking a new challenge at a company that offers growth and development opportunities. Years of experience in customer service have honed ability to provide quality customer satisfaction services. Recognized as a creative problem solver, excelling at working with people and passionate about helping others achieve goals through strategic planning and execution.
Overview
2
2
years of professional experience
Work History
HOST
Texas LIVE
10.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
CASHIER / MANAGER
Shipley's
08.2022 - 10.2023
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
Advantage Academy
Grand Prairie, TX01.2022
Skills
- Multitasking proficiency
- Customer engagement
- Sales strategies
- Adaptable to change
- Telephone reception
- Foreign language skills
- Customer service
- Organization skills
- Data entry
- Time management
Personal Information
Date of Birth: 09/17/02
Ethnicity
Hispanic
Languages
Spanish
Native or Bilingual
Timeline
HOST
Texas LIVE
10.2023 - Current
CASHIER / MANAGER
Shipley's
08.2022 - 10.2023
Advantage Academy
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