Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Hernandez

Kissimmee,FL

Summary

Guest Service Representative with extensive experience in high-traffic park environments. Proven track record in achieving performance goals and enhancing team collaboration. Expertise in customer relations, conflict resolution, and communication to boost satisfaction. Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.

Overview

5
5
years of professional experience

Work History

Server assistant

Disney's Port Orleans Resort-Riverside
Orlando, FL
10.2024 - Current
  • Enhance server assistance by optimizing table management, delivering outstanding guest service, and ensuring a tidy, organized dining space
  • Assisted servers by delivering food and beverages to guests promptly.

Attractions Cast member

Disney world resort -Animal kingdom
Orlando, FL
10.2023 - 09.2024
  • Monitored guest and enforced rules, maintaining safety for visitors and staff.
  • Answered customer questions, regarding theme park and rides.
  • Provided exceptional customer service to enhance guest satisfaction and enjoyment.

Merchandise

Universal studios Florida
Orlando, FL
04.2021 - 09.2022
  • Organized merchandise displays to enhance customer engagement and visual appeal.
  • Assisted in training new staff on merchandising standards and customer service techniques.

Guest services

Sea world
Orlando, FL
12.2020 - 12.2021
  • Provided detailed information to visitors regarding facility features and services.
  • Formulated policies and procedures related to guest services, employee relations and hotel operations.
  • Managed a variety of projects related to guest services including VIP arrivals and departures.
  • Resolved guest complaints and discrepancies promptly and courteously, enhancing visitor experience.

Education

Bachelor of Science - Event Management

University of Central Florida, Rosen College of Hospitality Management
Orlando, FL
04.2027

Associate in art degree -

Valencia college
Orlando, FL
12.2024

Skills

  • Client support
  • Analytical thinking
  • Team leadership
  • Canea skills
  • Event planning
  • Customer service

Languages

Spanish
Professional

Timeline

Server assistant

Disney's Port Orleans Resort-Riverside
10.2024 - Current

Attractions Cast member

Disney world resort -Animal kingdom
10.2023 - 09.2024

Merchandise

Universal studios Florida
04.2021 - 09.2022

Guest services

Sea world
12.2020 - 12.2021

Bachelor of Science - Event Management

University of Central Florida, Rosen College of Hospitality Management

Associate in art degree -

Valencia college
Sofia Hernandez
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