Carolina Agudelo
Miami,FL
Summary
Sales-oriented professional with 10+ years of experience in customer service, retail, and wholesale sales, and client relationship management. Proven ability to promote products, upsell premium items, build long-term customer relationships, and represent brands in fast-paced environments. Results-driven, proactive, and highly communicative, with strong organizational and negotiation skills.
Overview
19
19
years of professional experience
Work History
Server Assistant
LA INDUSTRIA BAKERY & CAFE
Miami, Florida
02.2024 - Current
- Promoted food and beverage items through personalized recommendations, increasing average ticket sales.
- Upsold premium drinks and specials based on customer preferences.
- Built strong relationships with repeat customers, encouraging loyalty and return visits.
- Processed orders and payments accurately in a high-volume environment.
- Delivered exceptional customer experience with a friendly and professional approach.
Store Supervisor
Tag concept
Miami, Florida
11.2023 - 07.2024
- Managed wholesale and retail sales operations.
- Developed and supported sales strategies to increase revenue.
- Coordinated marketing initiatives to promote products and brand visibility.
- Tracked sales performance, income, and expenses.
- Reconciled bank accounts and monitored financial results.
Server
Friend’s Market & Bistro
Miami, Florida
02.2019 - 11.2023
- Delivered high-quality customer service in fast-paced retail and food service environments.
- Promoted beverages and add-on items to increase sales.
- Operated POS systems and handled cash transactions.
- Maintained product presentation, cleanliness, and customer satisfaction.
Store Administrator
Antioqueña de Porcinos
Medellín, Antioquia
06.2017 - 01.2019
- Supported sales and marketing strategies aligned with business objectives.
- Monitored brand consistency across marketing materials and channels.
- Coordinated inventory and product availability to support sales goals.
- Assisted leadership in performance tracking and reporting.
Administrator
Mundo Sonrisas Dental Clinic
Medellín , Antioquia
02.2011 - 12.2016
- Managed procurement, inventory, and supplier relationships.
- Supported budgeting and financial reporting.
- Coordinated internal operations to improve efficiency and service quality.
Administrative Assistant
Tecninsumos LTDA
Medellin, Antioquia
02.2007 - 12.2010
- Managed accounting records, payroll, and supplier payments.
- Supported office operations and internal coordination.
Education
Associate of Business Administration -
Universidad San Buenaventura
Medellín, Colombia 11-2018
Administration And Finance -
Institución Universitaria ESUMER
Medellín, Colombia 12-2015
Technologist in Agricultural Business -
SENA
Medellín, Colombia 12-2010
Skills
- Customer service and sales support
- Retail sales and product promotion
- Client follow-up and order management
- Inventory control and restocking
- Cash handling and payment processing
- Supplier coordination and purchasing
- Time management and multitasking
- Problem solving and adaptability
- Team collaboration and independent work
Languages
Spanish
Native/ Bilingual
A1
English
Intermediate (B1)
B1
Timeline
Server Assistant
LA INDUSTRIA BAKERY & CAFE
02.2024 - Current
Store Supervisor
Tag concept
11.2023 - 07.2024
Server
Friend’s Market & Bistro
02.2019 - 11.2023
Store Administrator
Antioqueña de Porcinos
06.2017 - 01.2019
Administrator
Mundo Sonrisas Dental Clinic
02.2011 - 12.2016
Administrative Assistant
Tecninsumos LTDA
02.2007 - 12.2010
Associate of Business Administration -
Universidad San Buenaventura
Administration And Finance -
Institución Universitaria ESUMER
Technologist in Agricultural Business -
SENA