Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Lemus

Tampa

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Fast learner and willing to continue to learn new skills that will help me to achieve further into the company.

Overview

4
4
years of professional experience

Work History

Cashier/Server

Rain Bistro
05.2024 - Current
  • Greet customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Customer Service Representative

Maximus
11.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Cashier

Earl Sandwich
08.2021 - 09.2023
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Freedom High School
Tampa, FL
05-2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Clear communication
  • Active listening
  • Call center experience

Timeline

Cashier/Server

Rain Bistro
05.2024 - Current

Customer Service Representative

Maximus
11.2023 - 02.2024

Cashier

Earl Sandwich
08.2021 - 09.2023

High School Diploma -

Freedom High School

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