Sofia Londos
Tot Coffee
Rancho Palos Verdes,CA
3
Certifications
5
years of professional experience
Team member supporting fast-paced service with customer service, food safety, and cash register handling. Customer satisfaction is of upmost imprortance, will make sure customers needs are always met. Experience in retail sales, as well as ability to work in high volume customer enviorments.
Work History
Barista
9 Months- Prepared coffee and espresso drinks according to store recipes and customer preferences.
- Maintained clean workstations and followed food safety practices throughout each shift.
- Managed customer orders with accuracy while balancing dine-in, takeout, and rush-period requests.
- Supported Spanish-speaking customers by translating menu options and clarifying special requests.
- Recommended beverages and add-ons to increase average order size and improve guest experience.
- Restocked cups, syrups, and ingredients to keep the café ready for steady service.
- Organized the front counter area to support smooth order flow and clear presentation.
- Assisted with opening and closing tasks, including cleanup, setup, and equipment checks.
- Checked payment totals and receipts to support accurate end-of-shift reconciliation.
- Cleaned machines, counters, and seating areas to maintain a welcoming café environment.
- Resolved customer concerns calmly and redirected issues to the appropriate team member when needed.
Team Member
5 Months- Handle [number] customer interactions per shift while delivering friendly, efficient service across the restaurant.
- Process orders and payments at the cash register with accurate, courteous communication.
- Support Spanish-speaking guests with clear, respectful communication and attentive service.
- Follow food safety standards while keeping work areas clean, organized, and ready for service.
Server/Cashier/Barista
7 Months- Operate the cash register accurately, process orders efficiently, and complete daily checkout tasks.
- Clean and restock front-of-house areas to keep the bakery presentable and ready for guests.
- Support customer service in Spanish, resolve routine complaints calmly, and recommend items through upselling.
Waitress/Cashier
1 Year 2 Months- Processed cash register payments accurately, balanced transactions, and handled daily checkout duties with care.
- Resolved customer complaints calmly, using Spanish and conflict resolution to address concerns and keep service positive.
- Applied food safety practices while coordinating with the team and suggesting upsells to support efficient restaurant service.
Education
High school diploma
College in Business
Skills
Communication skills
Customer service
Spanish
Conflict resolution
Upselling
Food safety
Cash register
Food service
Inventory control
Team supervision
Merchandise replenishment
Customer complaint resolution
Certification
ServSafe
Timeline
Barista
Tot Coffee
11.2024 - 08.2025Read More
Team Member
Shake Shack
05.2024 - 10.2024Read More
Server/Cashier/Barista
Paris Baguette
06.2023 - 01.2024Read More
Waitress/Cashier
Louis Burgers
02.2021 - 04.2022Read More
Los Angeles Harbor College
College in Business
Read More
Rancho Del Mar High (Continuation)
High school diploma
Read More