Sofia Lopez Velez
Miami,FL
Summary
I improved customer experiences at Michael Kors Outlet by providing excellent service and support. I handled cash transactions efficiently and worked hard to assist customers. I helped boost customer satisfaction, encouraged repeat business, and mentored team members, showing my dedication to teamwork and professionalism.
Overview
2
2
years of professional experience
Work History
Cashier
Michael Kors Outlet
06.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Work flexible schedule and extra shifts to meet business needs.
Sales Associate
American Eagle Outfitters, Inc
06.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bakery Clerk
Publix
07.2022 - 06.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Education
High School Diploma -
Biotech At Richmond Heights
Miami, FL06.2022
Skills
Product knowledge
Store merchandise stocking
Customer service
Sales expertise
Multi-tasking strength
Organization
Reliable and Responsible
Training and mentoring
Timeline
Cashier
Michael Kors Outlet
06.2024 - Current
Sales Associate
American Eagle Outfitters, Inc
06.2023 - 06.2024
Bakery Clerk
Publix
07.2022 - 06.2023
High School Diploma -
Biotech At Richmond Heights