Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Sofia Marinucci

Cleveland,OH

Summary

A results-driven professional with a proven record at Javiv Uptown, with a focus on customer relationship management and accounts payable. Utilized strong communication and analytical skills to improve operational efficiency and build lasting client relationships. Experienced in conflict resolution and team collaboration, contributing to higher productivity and customer satisfaction. Skilled at turning challenges into opportunities for repeat business, and cultivating strong, ongoing partnerships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Co-Proprietor

Javiv Uptown
Woodmere, Ohio
03.2021 - Current
  • Drafted contracts with vendors and customers.
  • Performed cash reconciliations, maintained transaction records, and managed accounts receivable and payable, including invoicing, payments, and refunds.
  • Managed a system for tracking customer orders and payments.
  • Provided training to new employees in all aspects of job duties.
  • Built strong customer relationships through personalized support, while maintaining professionalism in challenging interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Translated customer needs into tailored solutions, ensuring desired outcomes through clear communication, and attention to detail.

Server/Bartender

Alley Cat Oyster Bar
Cleveland, Ohio
08.2022 - 09.2024
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Managed multiple projects, prioritized tasks, and met deadlines in fast-paced environments.
  • Identified and resolved challenges efficiently while maintaining professionalism under pressure.

Education

Associate of Arts - Business

Vidal Sassoon Academy
Santa Monica, CA
09-2019

Some College (No Degree) - Communications

Cleveland State University
Cleveland, OH

Skills

  • Accounts payable
  • Effective communication
  • Conflict resolution
  • Time management
  • Team collaboration
  • Analytical thinking
  • Customer relationship management

Affiliations

  • Volunteer at food banks during holiday seasons
  • Local Mixologist
  • Dedicate time to creative outlets

Certification

  • Cosmetology Certification
  • Cosmetology License

Languages

Spanish
Limited

References

References available upon request.

Timeline

Server/Bartender

Alley Cat Oyster Bar
08.2022 - 09.2024

Co-Proprietor

Javiv Uptown
03.2021 - Current

Associate of Arts - Business

Vidal Sassoon Academy

Some College (No Degree) - Communications

Cleveland State University

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Sofia Marinucci