Sofia Mathis
Santa Cruz,CA
Summary
Organized, professional, and friendly candidate successful in many different positions while maintaining a positive attitude. Willingness and desire to learn, help, and teach members of the community.
Overview
4
4
years of professional experience
Work History
Barista
Shrine Coffee
01.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Front Desk Receptionist
La Madronna
08.2022 - 07.2023
- Monitored check-ins to identify delinquent accounts and collect payments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Student Peer Mentor
UCSC Counseling and Psychological Services
08.2021 - 07.2023
- Implemented strategies to help mentees manage stress and difficult emotions.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Assisted peers with finding mental health care
Retail Sales Associate
Pacsun
08.2020 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA06-2024
Skills
- Life skills development
- Emotional support
- Listening actively
- Professionalism
- Communication
Timeline
Barista
Shrine Coffee
01.2024 - Current
Front Desk Receptionist
La Madronna
08.2022 - 07.2023
Student Peer Mentor
UCSC Counseling and Psychological Services
08.2021 - 07.2023
Retail Sales Associate
Pacsun
08.2020 - 07.2022
Bachelor of Arts - Psychology
University of California, Santa Cruz
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