Sofia McDonald
Cleveland,OH
Summary
Excels at multi-tasking in fast-paced environments and adaptable to last-minute changes.
Dedicated and adaptable with a positive attitude and the ability to learn quickly.
Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team and customer benefit.
Overview
15
15
years of professional experience
Work History
Associate
ALDI
Brooklyn, OH
02.2024 - Current
- Operated register, handled cash, card, and customer transactions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Supported team during busy store periods.
- Trained new associates on store operations, policies, and procedures.
- Focused on enhancing store efficiency by identifying areas for improvement., narrowing focus for decision-makers in making necessary changes.
- Ensured compliance with company safety regulations at all times while on the job.
- Maintained clean aisles, displays, and checkout areas throughout shift.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Unloaded deliveries and moved products from backroom to sales floor.
- Organized backroom areas to maintain a clean and organized work environment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
Dog Sitter/Walker
Rover.com
Brooklyn, OH
02.2018 - Current
- Provided pet care during owners' absences.
- Walked dogs in neighborhood, reinforcing positive behavior and social skills.
- Followed pet care plans and medication requirements to ensure quality care.
- Responded quickly to emergency situations involving pets.
- Communicated effectively with pet owners regarding their concerns or questions about the care of their animals.
- Built strong relationships with pet owners through regular, clear communication about their pets' needs and activities.
- Assisted pet owners in training their dogs using positive reinforcement techniques like clicker training and reward-based methods.
- Used pet care apps to provide owners with real-time updates, photos, and detailed reports on pets' health and mood.
Ambassador
Girl Scouts of North East Ohio (GSNEO)
Parma, OH
03.2012 - Current
- Supported community initiatives by volunteering at food banks and shelters.
- Acquired leadership/team building skills, public speaking, negotiation, goal setting, and business ethics skills through organizing and executing fundraisers with fellow Girl Scouts for badges & trips.
- Organized community service projects to earn awards by organizing community service projects with fellow Girl Scouts.
Sales Associate
Bath & Body Works
Brooklyn, OH
04.2022 - 08.2023
- Operated cash register, greeted customers, organized table props, stocked inventory, and maintained clean store environment to enhance customer experience.
- Assisted customers in selecting fragrance, body care, and home fragrance products, providing personalized recommendations.
- Operated cash register, greeted customers, organized and assembled table props, stocked inventory, and maintained a clean store environment.
- Engaged customers in conversation to understand their needs. and engaged in conversation through the use of effective interpersonal and people skills.
Sales Associate
HomeGoods /TJ Maxx Companies
Brooklyn, OH
08.2018 - 02.2022
- Engaged with customers to create a positive shopping atmosphere.
- Processed transactions and returns while providing customer service.
- Maintained store organization & cleanliness.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High school diploma -
Parma High School
Parma, OHSkills
- Retail
- Customer service
- Cash handling
- Sales
- Merchandising display
- Time management
- Multitasking and organization
- Attention to detail
- Problem solving
- New hire training
- Leadership & team working
- Communication skills
- Fast-paced environment
- Business strategies
- Social media strategy
- Conflict resolution
- Multitasking and organization
Personal Information
Driving License: Yes
Timeline
Associate
ALDI
02.2024 - Current
Sales Associate
Bath & Body Works
04.2022 - 08.2023
Sales Associate
HomeGoods /TJ Maxx Companies
08.2018 - 02.2022
Dog Sitter/Walker
Rover.com
02.2018 - Current
Ambassador
Girl Scouts of North East Ohio (GSNEO)
03.2012 - Current
High school diploma -
Parma High School