Sofia Mendoza
Houston,TX
Summary
Dynamic customer service professional with extensive experience at Nova Asset Management, excelling in call center operations and process improvement. Proven ability to enhance efficiency and customer satisfaction while managing cash register operations. Skilled in verbal communication and cash handling, consistently delivering exceptional service and training team members to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Nova Asset Management
07.2024 - 03.2025
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Spearheaded process improvements that led to reduced hold times for customers while enhancing overall call center efficiency.
- Managed the daily operation of the call center, including calling clients back, reporting to the manager, and making sure maintenance does their tasks.
- Report everything to my teammate when she is absent, so we are on the same page.
Head Cashier
TrendMall
09.2022 - 06.2024
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Processed daily cash reconciliations to maintain financial accuracy and security.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Retail Sales Associate
Aeropostale
10.2021 - 01.2022
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Assisted in visual merchandising, ensuring product displays aligned with brand standards and attracted customer attention.
- Managed cash register operations, accurately processing transactions and handling returns efficiently.
- Collaborated with team members to maintain cleanliness and organization of sales floor and stockroom areas.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Wisdom High School
6529 Beverly Hill St 06-2022
Skills
- Customer service
- Call center operations
- Process improvement
- Cash register management
- Verbal and written communication
- Payment processing
- Cash handling
- Documentation and reporting
- Computer skills
- organized
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Call Center Representative
Nova Asset Management
07.2024 - 03.2025
Head Cashier
TrendMall
09.2022 - 06.2024
Retail Sales Associate
Aeropostale
10.2021 - 01.2022
High School Diploma -
Wisdom High School