SOFIA MIRANDA
Trenton
Summary
Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill [Job Title] role on your team.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Martinez Produce and Seafood
Chicago
01.2024 - 08.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Resolved customer complaints promptly and efficiently.
Cashier
Tony's Fresh Market
Chicago
06.2023 - 01.2024
- Monitored customer traffic and proactively addressed potential issues
- Supported other departments within the store by providing assistance when needed
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Mather Highschool
Chicago, IL06.2020
Skills
- Time Management Skills
- Money Handling
- Cash Management
- Stocking and Replenishing
- Cash Drawer Management
- Staff Training
- Sales Expertise
- Cash Register Systems
- Coaching and Mentoring
- Merchandise Restocking
- Facility Safety
- Inventory Management
- Currency Counting
- Product Location Identification
- Checks
- Product Knowledge
- Verbal and Written Communication
- Liquor Law Compliance
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Data entry
- Billing adjustments
- Customer databases
- Inventory management
- Product knowledge
- Problem solving
- Attention to detail
Languages
Spanish, Bilingual, Self taught
Personal Information
- Title: Carmona Secretary
- Date of Birth: 05/26/02
- Nationality: American
Timeline
Customer Service Representative
Martinez Produce and Seafood
01.2024 - 08.2024
Cashier
Tony's Fresh Market
06.2023 - 01.2024
High School Diploma -
Mather Highschool