Sofia Morales
Phoenix,AZ
Summary
A college student who is responsible, dependable, and hard working, trying to grow professionally in every aspect possible with different job experiences.
Overview
8
8
years of professional experience
Work History
Fingerprint Technician
Fingerprinting Services AZ
12.2022 - 03.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Did fingerprint of both hands, either with ink or electronically.
- Ensured that all their paper work was filled out correctly and that it met the requirements.
Manager
Raising Cane's Chicken Fingers
10.2021 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees with training and new hire documentation.
Manager
Chick-fil-A
09.2019 - 10.2021
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Coordinated work handoffs and schedules with other Shift
Team Member
Raising Cane's Chicken Fingers
11.2017 - 02.2019
- Restocked supplies at work stations to help team members meet demands
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Representative
George Brazil Air Conditioning & Heating
Phoenix, AZ
07.2023 - Current
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Hostess
Garcia's Mexican Restaurant
02.2016 - 09.2017
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
- Answered incoming calls and provided information regarding hours of operation, location, and menu items
- Set-up and cleared tables at peak times to seat patrons more quickly.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
Education
Bachelor of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ05.2024
High School Diploma -
Camelback High School
Phoenix, AZ05.2019
Skills
- Employee training and development
- Problem resolution
- Speaks Spanish
- Flexible and Adaptable
- Friendly, Positive Attitude
- Customer Satisfaction
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
George Brazil Air Conditioning & Heating
07.2023 - Current
Fingerprint Technician
Fingerprinting Services AZ
12.2022 - 03.2023
Manager
Raising Cane's Chicken Fingers
10.2021 - 12.2022
Manager
Chick-fil-A
09.2019 - 10.2021
Team Member
Raising Cane's Chicken Fingers
11.2017 - 02.2019
Hostess
Garcia's Mexican Restaurant
02.2016 - 09.2017
Bachelor of Science - Forensic Psychology
Grand Canyon University
High School Diploma -
Camelback High School
Similar Profiles
Sophie LindSophie Lind
Technician Apprentice at Digital Touch Fingerprinting ServicesTechnician Apprentice at Digital Touch Fingerprinting Services
De'Asia FarlinDe'Asia Farlin
Clerical Assistant at Leon County Schools/Fingerprinting OfficeClerical Assistant at Leon County Schools/Fingerprinting Office
Khaliah JohnsonKhaliah Johnson
Certified Online Notary Public/signing Agent Self Employed at AZ Mobile Notary Public ServicesCertified Online Notary Public/signing Agent Self Employed at AZ Mobile Notary Public Services