Sofia Morales
Phoenix,AZ
Overview
9
9
years of professional experience
Work History
Dispatcher
George Brazil Air Conditioning & Heating
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Fingerprint Technician
Fingerprinting Services AZ
12.2022 - 03.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Did fingerprint of both hands, either with ink or electronically.
- Ensured that all their paper work was filled out correctly and that it met the requirements.
Manager
Raising Cane's Chicken Fingers
10.2021 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees with training and new hire documentation.
Manager
Chick-fil-A
09.2019 - 10.2021
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Coordinated work handoffs and schedules with other Shift
Team Member
Raising Cane's Chicken Fingers
11.2017 - 02.2019
- Restocked supplies at work stations to help team members meet demands
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Hostess
Garcia's Mexican Restaurant
02.2016 - 09.2017
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
- Set-up and cleared tables at peak times to seat patrons more quickly.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
Education
Bachelor of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ05.2024
High School Diploma -
Camelback High School
Phoenix, AZ05.2019
Skills
- Employee training and development
- Problem resolution
- Speaks Spanish
- Flexible and Adaptable
- Customer Satisfaction
- Critical Thinking
- Dispatch software
- Route planning
- Logistics management
Timeline
Dispatcher
George Brazil Air Conditioning & Heating
06.2023 - Current
Fingerprint Technician
Fingerprinting Services AZ
12.2022 - 03.2023
Manager
Raising Cane's Chicken Fingers
10.2021 - 12.2022
Manager
Chick-fil-A
09.2019 - 10.2021
Team Member
Raising Cane's Chicken Fingers
11.2017 - 02.2019
Hostess
Garcia's Mexican Restaurant
02.2016 - 09.2017
Bachelor of Science - Forensic Psychology
Grand Canyon University
High School Diploma -
Camelback High School
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