Sofia Naranjo

Demonstrated proficiency in spontaneously formulating innovative and diverse beverage requests, thereby augmenting the Starbucks customer experience.

Maintained a clean and healthy environment by following proper safety and sanitation regulations.

Followed operating instructions and troubleshot breakdowns, keeping equipment operational.

Effectively communicated and elucidated the beverage menu, adeptly addressing inquiries to provide comprehensive customer contentment.

Exemplified the esteemed standards of the establishment by presenting positive first impressions through the consistent delivery of exceptional service.

Communicated with tact and diplomacy to resolve any and all guest dissatisfaction.

Oversaw the processing of telephone and online takeout orders, and facilitated seamless coordination for delivery orders by liaising with third-party drivers.

Implemented a operational framework in collaboration with management to enhance food handling protocols during the COVID-19 pandemic, thereby reinforcing customer safety and fostering trust in our establishment.

Demonstrated comprehensive menu knowledge and cultivated meaningful relationships with customers, thereby consistently achieving the top position as the leading liquor seller within my team.

Exhibited a profound understanding of harmonizing food and beverage selections to create an exceptional customer experience, a proficiency that markedly elevated my sales averages.

Possess a proven track record of effectively managing high-volume events, including the Super Bowl, March Madness, and significant UFC fights, while adeptly maintaining order and composure in dynamic environments.

Developed and managed comprehensive Excel spreadsheets encompassing all athletic-related expenditures on campus. Additionally, conducted diligent follow-ups with athletes to address financial discrepancies and provide support with insurance-related matters.

Established and managed direct reporting relationships, ensuring rigorous compliance with prescribed procedures and deadlines for documentation.

Gained a profound understanding of the significance of confidentiality, demonstrating thoroughness and discretion in handling information related to high-profile athletes, where privacy is of paramount importance.