Melody Ibarra
Napa,CA
Summary
Driven professional with proven leadership and bilingual communication skills, demonstrated at Napa High School and in the coffee industry. Excelled in fostering customer loyalty at Herencia Coffee Co. by efficiently preparing high-quality beverages and resolving complaints. Skilled in cash handling and coffee machinery, enhancing team performance and customer satisfaction through attention to detail and a friendly demeanor. I am always willing to learn more and am excited to share my love for beverage crafting with my community.
Overview
4
4
years of professional experience
Work History
Barista
Herencia Coffee Co.
07.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Coach
Napa High School
07.2021 - Current
- Utilized positive communication to encourage team and promote integrity and respect.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Maintained a positive learning environment by addressing any conflicts or concerns promptly and professionally.
- Established strong relationships with parents and guardians, providing updates on student progress.
Boba Barista
Sweet Straw
07.2020 - 03.2021
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
Education
Bachelor of Arts - Child And Adolescent Development
San Francisco State University
San Francisco, CA05.2025
Skills
- Cash Handling
- Friendly and outgoing
- Order Taking
- Team Leadership
- Fluent in English and Spanish
- Conversant in English and Spanish
Timeline
Barista
Herencia Coffee Co.
07.2022 - Current
Coach
Napa High School
07.2021 - Current
Boba Barista
Sweet Straw
07.2020 - 03.2021
Bachelor of Arts - Child And Adolescent Development
San Francisco State University