Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Olvera

Katy,TX

Summary

Results-driven Team Lead Food Service Worker with strong skills in workplace safety and regulatory compliance. Successfully managed multiple tasks simultaneously while maintaining accuracy throughout the shift. Demonstrated excellent customer service skills by taking orders, serving meals, and addressing complaints. Proficient in training new employees on proper food handling techniques and restaurant policies. Results-oriented candidate with vast experience streamlining business processes and providing strategic direction in support of organizational objectives. Proven track record in managing complex projects and leading teams to successful project completion. Skilled in data analysis, problem solving, process improvement, and project management. Experienced in using various software tools, such as Microsoft Office, to drive efficiency and effectiveness. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

7
7
years of professional experience

Work History

House Cleaner

Castle Cleaners
Houston, Texas
11.2024 - Current
  • Cleaned residential spaces using industry-approved techniques.
  • Provided exceptional customer service through friendly communication with clients.
  • Conducted quality checks to ensure thoroughness of completed tasks.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Managed cleaning supplies and equipment to ensure readiness for each job.
  • Followed specific client instructions to meet individual cleaning preferences.

Team Lead Food Service Worker

Buc-ee's
Katy, Texas
02.2022 - 10.2024
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
  • Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
  • Followed all safety standards when handling hot foods and liquids on the job.
  • Managed customer inquiries, complaints, and requests.
  • Trained new employees on proper food handling techniques and restaurant policies.
  • Monitored expiration dates and discarded outdated items.

Cashier

Travel Centers of America
Sealy, Texas
01.2021 - 02.2022
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Utilized problem solving skills to effectively handle difficult situations.
  • Resolved and de-escalated issues to address customer concerns.

Overnight Stocker and Receiver

Walmart
Brenham, Texas
08.2020 - 01.2021
  • Utilized forklift to move product within the warehouse and unload trucks.
  • Demonstrated strong communication skills while interacting with customers in a courteous manner.
  • Received and counted stock items and recorded data manually or using computer.
  • Organized backroom supplies into designated areas for easy retrieval when needed.
  • Developed knowledge of product placement throughout store for quick access during stocking activities.
  • Collaborated with team members to ensure efficient stocking of shelves.

Food Service Worker

Dairy Queen
Sealy, Texas
04.2018 - 08.2020
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
  • Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
  • Handled cashier duties, maintaining accuracy of monies received or exchanged.
  • Followed all safety standards when handling hot foods and liquids on the job.
  • Delivered food orders to customers in a timely manner.
  • Verified food was served at the correct temperature to reduce risks.
  • Managed customer inquiries, complaints, and requests.
  • Trained new employees on proper food handling techniques and restaurant policies.
  • Inspected dining areas regularly to ensure they were properly stocked with utensils and condiments.

Education

Bachelor of Science - Physical Education

University of Houston
Houston, TX
04-2028

Associate in Science (A.S.) - Kinesiology

Blinn College
Brenhan, Texas
04.2024

Skills

  • Regulatory Compliance
  • Performance monitoring
  • Trend tracking
  • Schedule Management
  • Complaint resolution
  • Workplace Safety
  • Performance Improvement
  • Conflict resolution
  • Employee training
  • Organizational skills
  • Clutter removal
  • Deep cleaning expertise
  • Customer service

Languages

Spanish, Bilingual

Timeline

House Cleaner

Castle Cleaners
11.2024 - Current

Team Lead Food Service Worker

Buc-ee's
02.2022 - 10.2024

Cashier

Travel Centers of America
01.2021 - 02.2022

Overnight Stocker and Receiver

Walmart
08.2020 - 01.2021

Food Service Worker

Dairy Queen
04.2018 - 08.2020

Bachelor of Science - Physical Education

University of Houston

Associate in Science (A.S.) - Kinesiology

Blinn College
Sofia Olvera