Sofia Osuna
El Cajon,CA
Summary
Recent Business Administration graduate with over five years of leadership and customer service experience in fast-paced environments. Proven ability to manage teams, solve problems, and adapt quickly to new challenges. Strong work ethic, excellent communication skills, and a willingness to learn and grow in a professional office setting.
Overview
8
8
years of professional experience
Work History
Shift Manager, Bartender, Server
San Diego Brewing Company
San Diego, CA
09.2018 - Current
- Managed day-to-day operations, overseeing staff scheduling, inventory tracking, and operational problem-solving to ensure efficient service.
- Supervised and trained team of 10+ employees, promoting teamwork and maintaining smooth service flow.
- Oversee cash handling, daily financial reporting, and point-of-sale (POS) system operations.
- Implement process improvements to enhance efficiency and team productivity.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
Cashier
Gaglione Bros
San Diego, CA
03.2020 - 03.2021
- Provided friendly, efficient service by processing orders and payments accurately using [POS System], enhancing customer satisfaction.
- Created a positive, welcoming atmosphere by greeting customers and answering menu questions, contributing to an enjoyable dining experience.
- Recorded hourly sales and securely handled cash transactions, balancing drawers with minimal discrepancies, ensuring financial accuracy.
Education
Bachelors of Science - Business Administration: Management
California State San Marcos
San Marcos, CA12-2025
Associates of Science - Business Administration
Grossmont Community College
San Diego, CA08-2023
Skills
- POS Systems
- Point of Sale Management
- Inventory Management
- Customer Service Excellence
- Financial Reporting
- Data Entry
- Document Processing
- Microsoft Excel
- Google Suite
- Microsoft Word
- Microsoft PowerPoint
- Time Management
- Multi-tasking
- Delegating work
- Team Coordination
Projects
Formal Report- Business Communication, Conducted a comparative hotel location analysis report for a managerial retreat, applying data analysis and business decision-making skills., Evaluated budget constraints, amenities, and logistical factors to present a comprehensive recommendation.
Timeline
Cashier
Gaglione Bros
03.2020 - 03.2021
Shift Manager, Bartender, Server
San Diego Brewing Company
09.2018 - Current
Bachelors of Science - Business Administration: Management
California State San Marcos
Associates of Science - Business Administration
Grossmont Community College