Sofia Otero
Tallahassee
Summary
An articulate and dedicated college student who puts forth maximum effort in all aspects of school, extracurriculars, and work. Experienced in the work force with customer services and communication skills. Personable, professional, and enthusiastic.
Overview
4
4
years of professional experience
Work History
Guest Experience Ambassador
Hotel Indigo Tallahasse - Collegetown
11.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Performed regular audits of reservation data, identifying discrepancies and rectifying errors for improved accuracy in occupancy reports.
- Familiar with hotel management software (e.g., Opera, Saflok) and general office software (e.g., Microsoft Office)
- Strong cash management and transaction processing skills, always maintaining balanced cash drawers at the end of shifts.
Front Desk Receptionist
Kendall Pointe Animal Hospital
08.2022 - 06.2023
- Scheduled appointments and coordinated surgeries for domestic pets.
- Handled emergencies efficiently and calmly.
- Communicated with pharmacies, insurance companies, and other veterinary offices for medical records.
- Filed and scanned paperwork and records into the computer system.
- Operated a multi-line telephone system, answered incoming calls, and took messages.
- Maintained a clean front lobby and created a pleasant environment for clients.
- Received cash and credit card payment for prescription foods, medications, and services rendered.
Customer Service Representative
Miami Orthopedics Rehab And Fitness
06.2020 - 08.2020
- Maintained daily calendars and set appointments with clients.
- Answered and directed incoming calls using multi-line telephone system.
- Resolved issues with several insurance companies regarding patient claims, such as workers' compensation.
- Updated patient files accurately and efficiently.
Education
- Nursing
Florida State University
Tallahassee, FL12.2026
High School Diploma -
Terra Environmental Research Institute
Miami, FL05.2023
Skills
- Adaptability
- Complaint Handling
- Conflict mediation
- Courteous demeanor
- Customer relations
- Data entry
- Exceptional communication
- Knowledgeable in office technology
- Organization and efficiency
- Problem-solving abilities
- Professional behavior
- Proficiency in payment transactions
- Punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Ambassador
Hotel Indigo Tallahasse - Collegetown
11.2023 - Current
Front Desk Receptionist
Kendall Pointe Animal Hospital
08.2022 - 06.2023
Customer Service Representative
Miami Orthopedics Rehab And Fitness
06.2020 - 08.2020
- Nursing
Florida State University
High School Diploma -
Terra Environmental Research Institute
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