Sofia Otero
Virginia Beach,Virginia
Summary
Dynamic leader with a proven track record at The Historic Cavalier Hotel & Beach Club, excelling in operations management and guest relations. Skilled in transforming challenges into opportunities, enhancing customer satisfaction, and driving team performance. Demonstrates critical thinking and problem-solving abilities, ensuring top-quality service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
The Historic Cavalier Hotel & Beach Club
VIRGINIA BEACH, Virginia
09.2024 - Current
- Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.
- Greet and interact with the guest in a friendly and professional manner, creating the 'WOW' experience.
- Ensure that all guest requests I receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.
- Assist restaurant managers in training and supervising associates. Observe performance, and encourage improvement through coaching, as appropriate. Contribute to the retention and motivation of associates through open communication and problem resolution.
- Manage and operate within the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.). To maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service.
- Execute, recommend, and manage the implementation of promotions, displays, buffet presentation, and other ideas within corporate guidelines to capture more in-house guests and a larger share of the local market.
- Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Hostess Supervisor
The Historic Cavalier Hotel & Beach Club
VIRGINIA BEACH, Virginia
04.2024 - 09.2024
- To provide supervision of the arrival, seating, and reservation experience to include pace, table and server rotation, and reservation optimization needed at full-service/fine dining outlets in a manner that best represents the company image and quality standards.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Assist the F&B Coordinator with large parties and PDR events to include:
- Directing the online form process and follow-up.
- Taking information to relay to the F&B Coordinator so a certificate can be made.
Beach Operations Supervisor
Boucher Brothers
VIRGINIA BEACH, Virginia
06.2021 - 09.2024
- Help the beach operations manager oversee the general beach, including proper setup and cleanliness of the beach, and ensure that staff members are fulfilling their responsibilities.
- Resolve guest concerns and challenges in a timely manner, with the highest level of professionalism.
- Review daily arrivals to ensure proper handling of VIPs, reservations, and groups.
- Help train and develop team members on company procedures, and build a solid team with motivation and encouragement.
Skills
- Hospitality
- Food services management
- Guest relations
- Operations management
- Critical thinking
- Problem-solving abilities
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
Timeline
Restaurant Supervisor
The Historic Cavalier Hotel & Beach Club
09.2024 - Current
Hostess Supervisor
The Historic Cavalier Hotel & Beach Club
04.2024 - 09.2024
Beach Operations Supervisor
Boucher Brothers
06.2021 - 09.2024