Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sofia Oyarzun

Clermont,Florida

Summary

Reliable Manager demonstrating high level of ownership and initiative, looking for a position where I can use my experience and skills to lead and manage a team or lead a classroom as a lead teacher.

Overview

3
3
years of professional experience

Work History

Cashier

Planet Smoothie
Clermont, FL
05.2024 - Current
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Manager

Sky Zone Trampoline Park
Clermont, FL
02.2022 - 03.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

East Ridge High School
Clermont, FL
05-2024

Skills

  • Performance Evaluations
  • Complex Problem-Solving
  • Cross-functional team management
  • Team Leadership
  • Staff Training and Development
  • Staff Management
  • Cross-Functional Teamwork

Affiliations

  • CDA (Childhood Development Associate)

Timeline

Cashier

Planet Smoothie
05.2024 - Current

Manager

Sky Zone Trampoline Park
02.2022 - 03.2024

High School Diploma -

East Ridge High School

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Sofia Oyarzun