Sofia Penafiel
Flowery Branch,GA
Overview
5
5
years of professional experience
Work History
Cashier/Retail Sales Associate
Marshalls
Buford, GA
03.2024 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Welcomed customers, offering assistance to help find store items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled returns and exchanges according to company policies.
Sales Associate
Home Depot
Flowery Branch, GA
07.2022 - 08.2023
- Provided customer service, including directing customers to the right products, answering questions about our products, or assisting in purchase decisions.
- Perform stocking, organizing, and cleaning duties at the request of management.
- Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
- Demonstrated product features and benefits for customers' needs.
Cashier
Zaxby's
Buford, Georgia
03.2020 - 06.2022
- Extend a warm and friendly greeting to all guests
- Explain menu and answer questions for all guests
- Enter guests orders accurately into the POS system
- Operates the cash register and is responsible for cash receipts
- Presents orders to guest, properly packaged and with all necessary accompaniment and utensils
- Counted and balanced cashier drawers.
- Handled customer complaints in a professional manner while following company policies and procedures.
Education
High school diploma -
Flowery Branch High School
05-2022
Skills
- Customer Service
- Communication skills
- Organization skills
- Computer skills
- Time management skills
- Money management skills
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Cashier/Retail Sales Associate
Marshalls
03.2024 - Current
Sales Associate
Home Depot
07.2022 - 08.2023
Cashier
Zaxby's
03.2020 - 06.2022
High school diploma -
Flowery Branch High School
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