Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Sofia Perez

Omaha,NE

Summary

Results-driven Team Lead with proven leadership and planning skills. Expertise in delivering high-quality products within tight deadlines while fostering employee development through training and support. Strong background in customer service, enhancing satisfaction and loyalty through effective communication and problem resolution. Committed to optimizing team performance by implementing best practices in service operations.

Overview

9
9
years of professional experience

Work History

Sales Representative

T-Mobile
Omaha, NE
10.2024 - Current
  • Managed customer accounts and resolved billing inquiries and service modifications.
  • Collaborated with team to achieve sales targets and enhance store performance.
  • Efficiently addressed customer complaints, fostering loyalty and positive relationships.
  • Developed tailored sales techniques for effective selling and upselling of services.
  • Analyzed customer feedback to inform product and service improvements.
  • Negotiated pricing contracts with customers, maximizing profit margins.
  • Provided technical support for customers utilizing company products or services.
  • Created comprehensive reports on daily, weekly, and monthly sales activities.

Team Lead

Paladino Development Group
Omaha, NE
04.2021 - 04.2023
  • Coordinated project timelines and resources for construction initiatives, ensuring on-time delivery.
  • Developed workflow processes that improved team efficiency and collaboration.
  • Trained new staff on company processes and safety protocols to ensure compliance.
  • Delegated daily tasks based on individual skills to optimize productivity.
  • Conducted quality checks to uphold standards in project deliverables.
  • Facilitated conflict resolution within teams, fostering a positive work environment.
  • Monitored team progress and enforced deadlines to maintain project momentum.
  • Provided leadership and guidance to team members for timely completion of tasks.

Server/Bartender

Mel's Diner
Fremont, NE
01.2017 - 01.2020
  • Delivered prompt and accurate food and drink orders to enhance guest experience.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed cash transactions efficiently using point-of-sale system.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Greeted customers, provided menu knowledge, and recommended specials to increase sales.
  • Assisted in training new servers on operational procedures and service standards.
  • Performed opening and closing duties, including restocking supplies and setting up dining area.
  • Completed thorough cleaning duties, ensuring a welcoming environment for guests.

Education

Associate of Arts - Liberal Arts And Sciences

Metropolitan Community College
Omaha, NE

Skills

  • Customer service excellence
  • Project management
  • Team collaboration
  • Conflict resolution
  • Sales strategies
  • Data analysis
  • Records management
  • Customer service
  • Sales techniques
  • Workflow optimization
  • Problem-solving
  • Complaint handling
  • Critical thinking
  • Stress management
  • Dispute resolution
  • Time management
  • Punctuality and reliability
  • Store maintenance
  • Strong teamwork
  • Task prioritization
  • Multitasking and organization
  • Money handling

Affiliations

  • Journaling
  • Exercising
  • Cooking
  • Watching Documentaries
  • Reading

Accomplishments

  • Honor's Society Member
  • Scholarship Student

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative

T-Mobile
10.2024 - Current

Team Lead

Paladino Development Group
04.2021 - 04.2023

Server/Bartender

Mel's Diner
01.2017 - 01.2020

Associate of Arts - Liberal Arts And Sciences

Metropolitan Community College

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